In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’ our…
Category: – Contact Centre News
News from the UK contact centre industry
Maintel Wins Contract to Deliver SD-WAN Enabled Network
Sanctuary awards Maintel contract to deliver SD-WAN enabled network – Maintel to deliver SD-WAN network for…
North East Contact Centre Awards – The Competiton is on!
Major new employers across the North East are set to compete against established international brands for…
How to Navigate the Complexity of Digital Transformation
How to Navigate the Complexity of Digital Transformation Contact Centre Webinar Hosted by TTEC and Genesys…
Come Together at 2021 Alvaria Customer Experience Conference
Come Together at the 2021 Alvaria Customer Experience Conference for contact centre professionals Annual event brings…
NICE Introduces AI Solution for Voice of the Customer
NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce…
Ventrica Contact Centre Digital Multilingual Bureau
Ventrica launches Digital Multilingual Bureau (DMB) to provide fast-growth businesses both digital and multilingual customer service…
Customer Experience and why it Matters in your Contact Centre
What is customer experience and why it matters in your contact centre – A positive customer…
AI-Driven Contact Centres in the New Era of Remote Working
In 2021, contact centres will need to pivot from “work harder” to “work smarter” to keep…
SVL Presented with NICE Analytics Partner Award for 2020
SVL have announced that they have been awarded NICE EMEA contact centre analytics partner for 2020.…
Raise your profile! How to turn contact centre sceptics into fans
Raise your profile! How to turn contact centre sceptics into fans – Fed up of negative…
Capita Gains Contact Centre Renewal Contract with Tesco Mobile
Capita plc have announced it has been awarded a contact centre customer management contract renewal with…
Palatine Invests in Leading Tech Firm FourNet
Leading mid-market investor Palatine Private Equity has acquired a majority stake in leading tech firm FourNet,…
Marks & Spencer Launch Voice of the Customer Programme
Marks & Spencer Selects Medallia and KPMG in the UK to Launch Global Voice of the…
Is it safe to go back to the Contact Centre Now?
Is it safe to go back to the contact centre now? Should we go back? Do…
Metro Bank Launches New Bristol Contact Centre
Metro Bank, the UK’s community bank, has just launched its latest customer contact centre above its…
Customer Satisfaction Is Important in fact Very Important
Why Customer Satisfaction Is Important – When it comes to delivering a product or service, the…
What’s stopping you from becoming a Connected Enterprise?
What’s stopping you from becoming a Connected Enterprise? Ross Daniels at Calabrio outlines the obstacles and…
Maintel & Avaya enable Telegraph Media Group Transition to Cloud
Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™ Maintel,…