Contact centres stay secure with Eckoh’s CallGuard Remote and ChatGuard Contact centres that take payments and…
Category: – Contact Centre News
News from the UK contact centre industry
Jurys Inn chooses Content Guru to deploy new contact centre
Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities amid COVID-19…
Barking & Dagenham Council Move Contact Centre to the Cloud
Support for Citizens: Barking and Dagenham Council Moves Entire Contact Centre to the Cloud for Remote…
Workforce Planning When There’s a Global Pandemic
Workforce Planning When There’s a Global Pandemic – Aspect partner, Call Design, shares insight regarding how…
Artificial Intelligence: First Aid for companies in challenging times
Artificial Intelligence: first aid for companies in challenging times When unexpected events occur and customer demand…
TTEC Hiring Over 3,500 Remote Contact Centre Agents in UK
TTEC Hiring Over 3,500 Remote Contact Centre Agents in the United Kingdom TTEC expanding its award-winning…
Will Customer Service & Experience be changed by COVID-19?
How will the future of Customer Service & Experience be forever changed by COVID-19? In the…
IMImobile enables remote working for contact centre agents
IMImobile enables remote working for contact centres amid pandemic Public sector clients including local councils and…
White Paper: Engage with your customers in conversation
Write the story of your brand as you engage with your customers in conversation In an…
How Will Your Virtual Contact Centre Change the Way Agents Work?
Guide to a Resilient Contact Centre – How Will Your Virtual Contact Centre Change the Way…
The 20th ECCCSA 2020 Now Open For Entries
The 20th European Contact Centre and Customer Service Awards 2020 will recognise brilliance in crisis response…
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI…
The Inner Circle Guide to Contact Centre Remote Working
Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are…
Homeworking in the Contact Centre Industry During COVID-19
Content Guru White Paper: Homeworking in the Contact Centre Industry During COVID-19 The world is adapting…
PTI Cymru Secure Outsource Contact Centre Contract
PTI Cymru secure new contact centre contract win with the Rail Delivery Groups’ ‘Rail to Refuge’…
Cirrus Expands Leadership Team With Two Key Appointments
Cirrus expands leadership team with two key appointments to support next growth phase The strategic hires…
Contact Centres after COVID-19 – No Longer Business As Usual
Contact Centres after Covid-19 – No Longer Business As Usual Edmund Ovington, VP Global Channel &…
Homeworking During COVID-19: A New World of Work
Homeworking During COVID-19: A New World of Work. Steve Mosser , Group CEO at Sensée discuesss…
Contact Centres Guide to Maximising Voice Technology
Speechmatics publishes new guide providing ten recommendations for contact centres to maximise voice technology for better…