North East Contact Centre industry celebrates talent in online awards ceremony after a challenging 2020 This…
Category: – Contact Centre News
News from the UK contact centre industry
Speechly Tech Translates Real-Time Conversations for Jabra Users
New Speechly technology translates real-time audio conversations for users of Jabra devices A revolutionary new translation…
Contact Centre Webinar: A journey worth taking
Contact Centre webinar: A journey worth taking sponsored by Business Systems Wednesday 25th November 2020, 12:00…
FourNet named Avaya Growth Partner of the Year
FourNet has been named Growth Partner of the Year 2020 at Avaya’s Annual Partner Summit Awards…
Milk & More Contact Centre Carries On with Assisted Payments
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments…
Content Guru Expands Features With Microsoft Teams
Content Guru Expands Features Available With Microsoft Teams Integration Content Guru has expanded the feature set…
Maintel Launch Secure Homeworker for Remote Working
Maintel launches Secure Homeworker – A solution suite designed to deliver connectivity, availability and security to…
Evolution of Contact Centres Raises Important Questions
CCMA’s Evolution of the Contact Centre research raises important questions for contact centre leaders The CCMA…
9 Reasons to Move to the Cloud Contact Centre
9 reasons to move to the cloud contact centre – Discover the many benefits of the…
Turn Customers into Fans with help from a CX Rockstar
Turn Customers into Fans with help from a CX Rockstar The pandemic has changed how contact…
PCI Pal & Oracle Offer Payment Security to Contact Centres
PCI Pal® collaborates with Oracle to offer enhanced payment security to its contact centre customers The…
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head…
Enhance Customer Service Through Speech Analytics
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics Deep Understanding of Voice-Based…
NICE inContact Named Cloud Contact Centre Leader by Gartner
NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for…
Cyber Essentials Certification Shows Eckoh’s Cyber Security Commitment
Cyber Essentials certification shows Eckoh’s cyber security commitment Eckoh proves its security integrity for client, partner…
Careers in Contact Centres Has Never Looked this Good
A career in contact centres / customer service has never looked this good By Lisa Steele,…
The Human Touch: Customer Service in Time of COVID
The human touch: customer service in the time of COVID Martin Taylor, Deputy CEO and Co-Founder…
Crowd-Pleasing Payment Services with Rock-Solid Security
How to combine crowd-pleasing payment services with rock-solid security 3 steps to balancing payment security and…
IP Integration launches IPI Cloud AI for Contact Centres
IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to…