Customer Service is king. With 80% of consumers more likely to buy from brands that offer…
Category: Content Guru
Cloudlinx Bolsters Its CX Portfolio with Content Guru storm
Cloudlinx Bolsters Its CX Portfolio with Content Guru’s storm® Platform Content Guru, a leading global provider…
Content Guru Announces New DemocratiSed Service Management Tool
Content Guru Announces New DemocratiSed Service Management Tool to Reduce Real-Time Service Creation Friction storm® CONDUCTOR™…
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers – Martin Taylor, Co-Founder…
How to Handle Complaints Efficiently in the Contact Centre
Complaint handling comes with the territory of working in the contact centre. It’s often the first…
Forecasting the Future: Guide to Behavioral Analytics
Forecasting the Future – Your Guide to Behavioral Analytics in Customer Service There is no resource…
VNG GT Connect Selects Vodafone storm to Improve Citizen Communications
VNG GT Connect Selects Vodafone storm to Improve Citizen Communications for 44 Municipalities Across The Netherlands…
How Generative AI Is Empowering Not Replacing Agents
Navigating the Future: How Generative AI Is Empowering Not Replacing contact centre Agents Robert Mansfield, CTO…
Whitepaper: Taking Video to the Contact Centre
Video calling has become a staple of global communications. Almost all of us use some form…
Meeting CX Demand During The Holiday Shopping Season
Meeting CX Demand During The Holiday Shopping Season in the contact centre – Martin Taylor, Co-Founder…
Content Guru Announces Expansion of Generative AI with brain® Solution
Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution Content Guru, a…
Content Guru Appoints Senior VP to Accelerate Growth in North America
Content Guru Appoints Senior Vice President to Accelerate Growth in North America – Matt McKernan joins…
Two of the UK’s Largest Tech Firms Come Together to Create a Storm
Two of the UK’s Largest Tech Firms Come Together to Create a Storm – Content Guru…
Content Guru storm CCaaS Compatible with Microsoft Azure Virtual Desktop
Content Guru have announced that its storm® cloud communications solution is compatible with Microsoft Azure Virtual…
Providing Reliable Experiences in Challenging Times
Providing Reliable Experiences in Challenging Times – Martin Taylor, Co-Founder and Deputy CEO, Content Guru discusses…
Content Guru storm Named as a Chrome Enterprise Recommended Solution
Content Guru’s storm Named as a Chrome Enterprise Recommended Solution Content Guru, one of the world’s…
Content Guru & Soitron UK Announce New Reseller Partnership
Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX)…
Content Guru’s AI Solution Wins Computing Cloud Excellence Award
Content Guru’s AI Solution Wins Computing Cloud Excellence Award at 2023 Ceremony Content Guru, one of…
Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’
Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’ By The Institute of Customer Service…