– Winners announced at a gala dinner at The Brewery in London last night (15 May)
– The industry’s largest award programme in the UK attended by 730 industry professionals
– In its 23rd year, the awards are the UK’s longest running awards programme in the industry
– Winners were presented their trophies by Ashley Banjo, dancer, actor, TV personality and creator of Britain’s Got Talent winning street dancers Diversity
Last night (15th May) the winners of the UK National Contact Centre Awards were announced to a full house of over 700 industry professionals at The Brewery in London.
Industry leaders from Sky, Metro Bank, McDonalds Restaurants and First Source were crowned winners of the Contact Centre Manager of the Year for large, medium, small and outsourced respectively. They were delighted to receive their award from Diversity star and TV personality Ashley Banjo.
Ann-Marie Stagg, Chief Executive at the CCMA (Call Centre Management Association) said,
“It was an inspirational, and emotional evening,”
“Seeing individuals in our industry be recognised by their peers for the incredible work they are doing to raise standards in customer service is at the heart of our annual awards programme.”
An emotional Utilitywise team said, “Winning this award tonight means the world to us. The whole evening was perfectly paced, professionally organised and we were made to feel very special.”
The team from Metro Bank said, “What a fantastic night! Everything about the whole evening was amazing. It makes us so proud to be here and to have one of our team recognised.”
Tesco Bank picked up four awards on the night including Gold for Complaints Manager of the Year. AXA Insurance also walked away with four wins including Gold for Support Team of the Year and Outbound Team Manager of the year.
Lisa Daisley, Head of Sales Operations at Sky, (Pictured Centre) said,
“To collect Gold for Contact Centre Manager of the Year has left me beyond proud. Huge thanks to each and every one of my team as without them this would not have been possible.
Thanks to Ann-Marie Stagg for a superb evening.”
The awards have a strong reputation in the industry for the robustness of its judging process which includes face-to-face interviews with every shortlisted nominee and visits up and down the country by a panel of experienced industry professionals.
“The judging process commands a lot of time and resources, but it’s a commitment we are happy to make to ensure that we seek out and recognise the right role models,” said Ann-Marie.
Other winners on the night included Molson Coors for Best Employee Recognition Programme, Air France for Most Effective Homeworking Programme and Barclaycard for Best Learning and Development Programme.
2018 Winners – Individual Awards
| Contact Centre Support Manager | Glyn Collins | Ombudsman Services |
| Customer Relations Manager | Nicola Gavin | Tesco Bank |
| Resource Planning Manager | Nick Upton | Ventrica |
| Quality Manager | Christian Harvey | Fidelity International |
| Business Improvement Manager | Sarah Wilson | Solicitors Regulation Authority |
| Team Manager – Rising Star | Christina Wood | Agria Pet Insurance |
| Team Manager – Outbound | Nicki Woolf | AXA Insurance |
| Team Manager – Multi-channel | Andrew Downey | Sage UK |
| Team Manager – Sales | Euan Currie | Virgin Media |
| Team Manager – Service | Tom Bennett | Wescot |
| Contact Centre Manager – Outsourced | Jonny Auton | First Source |
| Contact Centre Manager – Medium | Pavan Sharma | Metro Bank |
| Contact Centre Manager – Large | Lisa Daisley | Sky |
Team Awards
| Most Effective Health and Wellbeing | Utilitywise |
| Most Effective Homeworking Programme | Air France |
| Most Positive Impact on the Community | Reassure |
| Best Employee Recognition Programme | Molson Coors |
| Best Apprenticeship Programme | Knowhow |
| Most Effective Recruitment Programme | BGL Group |
Organisation Awards
| Contact Centre Support Team – Colleague | AXA Insurance |
| Contact Centre Support Team – Customer | Epos Now |
| Contact Centre Operational Support Team | Swinton insurance |
| Social Media Team | Severn Trent |
| Webchat Team | Sky |
| Learning and Development Team | Barclaycard |
Additional Information
For additional information on the UK National Contact Centre Awards Click Here
For additional information on the CCMA Click Here
