Welsh Contact Centre Awards – And The Winners Are…..
Welsh Contact Centre Awards – And The Winners Are….. These are the champions that answered Wales’ call Wales’ unsung contact…
Welsh Contact Centre Forum
Firstsource Launch UK’s First Contact Centre Boot Camp
Firstsource, the Cardiff based Outsource company, is letting its staff swap ringtones for muscle tone thanks to the launch of…
Welsh Contact Centre Industry Stars Crowned
Welsh contact centre industry stars crowned by Jimmy Carr – Top performers in Wales’ £650m contact centre industry have been…
Contact Centre Team Leader Event
Contact Centre Team Leader Event – The South West and Welsh Contact Centre forum are hosting an exclusive day of…
Blog: Contact Centre Agents – at last recognition
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I am a great believer…
AgentFest 2015 – Focusing on frontline Agents
AgentFest 2015, the unique event focused on the frontline advisors at contact centres, is returning to the Celtic Manor Resort…
Welsh Contact Centre Forum Awards shortlist announced
The finalists for the 17th Welsh Contact Centre Awards have been announced by the Welsh Contact Centre Forum (WCCF), ahead…
Time to shine at the Welsh Contact Centre Awards
Companies and individuals in the Welsh contact centre industry have until Wednesday 5th November 2014 to put forward their case…