5 Ways to Improve Communication in the Contact Centre
Good communication in the call centre is an essential part of customer service success. When employees have a deep understanding…
Vocalcom
Customer Service Skills Every Call Centre Agent Should Have
Call centre agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing…
Aeriandi and Vocalcom Partner to Provide Contact Centre Solutions
Aeriandi and Vocalcom announce partnership to provide hosted PCI compliant cloud based contact centre solutions Vocalcom has announced its intention…
ITV Wins Award With Vocalcom Cloud Contact Centre Solution
Vocalcom has announced that one of its clients ITV has been awarded the “Best Customer Services in Telecom & Media”…
Vocalcom Positioned in Gartner’s Magic Quadrant for Contact Centre Infrastructure
Vocalcom Cloud Edition offering demonstrates Vocalcom’s visionary and early-to-market approach for the next generation of cloud architecture. Vocalcom have announced…
Vocalcom Introduces its Next-generation of Contact Centre Software Solutions to
Meet the Real-time Demands of a Rapidly Evolving Customer Service Environment The new solutions – which include innovations in mobile…
Preparing for the Next Wave of the Customer Revolution
By 2016, more than one-third of all inbound customer service calls will come from smartphones, according to Forrester Research. Is…