5 Ways to Improve Communication in the Contact Centre
Good communication in the call centre is an essential part of customer service success. When employees have a deep understanding…
Good communication in the call centre is an essential part of customer service success. When employees have a deep understanding…
Call centre agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing…
Aeriandi and Vocalcom announce partnership to provide hosted PCI compliant cloud based contact centre solutions Vocalcom has announced its intention…
Vocalcom has announced that one of its clients ITV has been awarded the “Best Customer Services in Telecom & Media”…
Vocalcom Cloud Edition offering demonstrates Vocalcom’s visionary and early-to-market approach for the next generation of cloud architecture. Vocalcom have announced…
Meet the Real-time Demands of a Rapidly Evolving Customer Service Environment The new solutions – which include innovations in mobile…
By 2016, more than one-third of all inbound customer service calls will come from smartphones, according to Forrester Research. Is…