Shop Direct Empowers Frontline Contact Centre Agents
Shop Direct, the UK’s largest integrated pureplay digital retailer and financial services provider, has handed the power to deliver customer…
Shop Direct, the UK’s largest integrated pureplay digital retailer and financial services provider, has handed the power to deliver customer…
Shop Direct First European Retailer to Adopt Pindrop’s Voice Security and Authentication to Protect Customers Audio ‘fingerprinting’ technology helps Britain’s…
Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service – The new technology,…
Shop Direct and Webhelp have been shortlisted in two categories at the prestigious Retail Week Customer Experience awards, to be…
Shop Direct, who outsource their operation to Webhelp UK, have announced the closure of their Bolton and Aintree contact centres…
Webhelp UK have announced plans to reduce staff working on the Shop Direct outsource contract at their contact centres in…
Shop Direct, the UK’s largest multi-brand digital retailer, has announced a new partnership with customer experience solutions provider, Webhelp, as…
It has been reported that staff at Shop Direct’s contact centre in Worcester have been told that the contact centre…