Shop Direct Empowers Frontline Contact Centre Agents
Shop Direct, the UK’s largest integrated pureplay digital retailer and financial services provider, has handed the power to deliver customer…
Shop Direct
Pindrop Empower Shop Direct Security at Contact Centre
Shop Direct First European Retailer to Adopt Pindrop’s Voice Security and Authentication to Protect Customers Audio ‘fingerprinting’ technology helps Britain’s…
Shop Direct WhatsApp Platform for Customer Service
Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service – The new technology,…
Shop Direct and Webhelp shortlisted for major retail awards
Shop Direct and Webhelp have been shortlisted in two categories at the prestigious Retail Week Customer Experience awards, to be…
Shop Direct close Bolton & Aintree contact centres
Shop Direct, who outsource their operation to Webhelp UK, have announced the closure of their Bolton and Aintree contact centres…
Shop Direct Job Loses at Aintree and Bolton Contact Centre
Webhelp UK have announced plans to reduce staff working on the Shop Direct outsource contract at their contact centres in…
Shop Direct appoints webhelp to transform Digital Customer Service
Shop Direct, the UK’s largest multi-brand digital retailer, has announced a new partnership with customer experience solutions provider, Webhelp, as…
Shop Direct axe 300 staff at Worcester contact centre
It has been reported that staff at Shop Direct’s contact centre in Worcester have been told that the contact centre…