6 key CX trends to watch for 2026 – If the past few years were about…
Tag: Puzzel
Puzzel – The State of Contact Centres 2026
The State of Contact Centres 2026 – Download the 6 key trends in customer experience for…
Puzzel Product Launch: Co-Pilot and Live Summary
Empowering contact centre agents in every call – with AI-driven context, guidance and summarisation. Contact centre…
CCMA Research Reveals Need to Change How Contact Centres are Seen
CCMA research reveals need to change how contact centres are seen internally and externally Part 5…
Email in Contact Centres: Give it a Second Chance!
Email in contact centres: 5 reasons to give it a second chance – Colin Hay at…
Puzzel How to Reduce Costs in the Contact Centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of…
Intelecom adds softphone capability to cloud-based solution
Intelecom adds softphone capability to the latest release of its cloud-based contact centre solution to build…
Intelecom appoints new Vice President of Sales in the UK
Intelecom appoints Colin Hay as new Vice President of Sales in the UK Intelecom Group AS,…
Contact Centre Homeworking – Is it time to think again?
Contact Centre Homeworking – Klaas van der Leest, UK Managing Director, Intelecom outlines five reasons why…