Only over a quarter (28%) of UK organisations have omnichannel connected in their organisations according to…
Tag: Omnichannel
Steps to Omnichannel Self-Service: Make it Personal
7 Steps to Omnichannel Self-Service: Make it Personal – Automation plays a vital role in enabling…
Successful Customer Contact Heaven is Paved by OmniChannel Intentions
The Road To Successful Customer Contact Heaven Is Paved By OmniChannel Intentions. Leading companies are making…
Verint Systems and Vidyo Integrate Video Calls into Omnichannel
Verint Systems and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centres – Combined…
How to boost revenue through improved customer engagement
How to boost revenue through improved customer engagement explains Richard Farrell, CTO, Netcall “Your call is…