Moneypenny Diversifies with New Live Chat Service
Moneypenny, the UK’s leading outsourced contact centre communications provider, is further expanding its business with the launch of its new…
Live Chat
10 Reasons Your Contact Centre Must Have Live Chat
Live Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage, Telegram, and dozens of…
Eckoh and K2C add Secure Payments over Live Chat
Eckoh and K2C add Secure Payments over Live Chat Eckoh becomes the World’s First Level 1 PCI DSS Service Provider…
Training Contact Centre Staff to be Effective at Live Chat
Training Contact Centre Staff to be Effective at Live Chat – Carolyn Blunt, which looks at what how contact centres…
Zendesk Introduces Zopim Premium Live Chat
Zendesk Introduces Zopim Premium Live Chat for Larger Teams New Plan Provides Tools for Managing Growth in Real-Time Communication and…
Phone and live chat is on the rise according to Mitel Report
Phone and live chat is on the rise, but only 6% of customers use social media to contact brands The…