Will AI Eliminate Humans in the Retail Contact Centre?
Will AI Eliminate Humans in the Retail Contact Centre asks Susannah Richardson | Marketing Director for IFS Field Service and…
Will AI Eliminate Humans in the Retail Contact Centre asks Susannah Richardson | Marketing Director for IFS Field Service and…
More and more of everyday life is becoming automated through developments in artificial intelligence (AI), making interactions with “robots” a…
Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…
What happens when your contact centre is ready to stop talking about chatbots or conversational AI and wants to move…
Adding artificial intelligence to the contact centre is an important decision that involves a significant investment of time, money, and…
There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions.…
IFS Customer Engagement Announce Enhancements to their Leading AI & Virtual Assistance Solution – intelligentResponse At a time when customer…
Many organisations want to provide an omni-channel experience, but few are actually doing it well consistently. If you’re a contact…
If organisations want to deliver a great customer experience, it’s important to create a great agent experience. Research consistently indicates…
When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX).…
With a multitude of customer engagement channels today, it is difficult for companies to know where to focus their efforts.…
One of the greatest stumbling blocks for organisations is the transition from an AI-based interaction to live agent assistance. When…
One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy is an evaluation of…
When it comes to artificial intelligence, one of the most common questions in the mind of retail customer experience leaders…
The Emergence of Artificial Intelligence within Customer Service – IFS Customer Engagement Artificial intelligence has the potential to transform the…
Following a research survey conducted by YouGov, statistics show the most recent in communication channel preferences from retail consumers, especially…
Instead of searching through a website or mobile app on their own, today’s consumers prefer to engage in conversation with…