Will AI Eliminate Humans in the Retail Contact Centre?

Will AI Eliminate Humans in the Retail Contact Centre asks Susannah Richardson | Marketing Director for…

Is A Human Touch Needed With Contact Centre Automation?

More and more of everyday life is becoming automated through developments in artificial intelligence (AI), making…

What’s Happening with AI in the Contact Centre?

Visit any typical contact centre today and one thing is constant: the sheer number of people…

Introducing Conversational AI in the Contact Centre

What happens when your contact centre is ready to stop talking about chatbots or conversational AI…

Ensuring the ROI of Adding Artificial Intelligence

Adding artificial intelligence to the contact centre is an important decision that involves a significant investment…

Most Customers Hate AI & Chatbots for This Reason…

There’s no doubt that artificial intelligence is going to be more and more common in customer…

IFS Customer Engagement: Enhancements to intelligentResponse

IFS Customer Engagement Announce Enhancements to their Leading AI & Virtual Assistance Solution – intelligentResponse At…

The Foundational Pillars of Omni-Channel Success

Many organisations want to provide an omni-channel experience, but few are actually doing it well consistently.…

Why Agent Engagement Hinges on Tool Effectiveness

If organisations want to deliver a great customer experience, it’s important to create a great agent…

Disconnected Systems are Destroying Customer Experience

When asked, most executives would indicate that one of their strategic priorities is to deliver an…

Avoid Multi-Channel Mayhem for Effective Customer Service

With a multitude of customer engagement channels today, it is difficult for companies to know where…

Balancing Agents & Bots in your Retail Service Experience

One of the greatest stumbling blocks for organisations is the transition from an AI-based interaction to…

Where Does AI Belong in the Retail Customer Experience?

One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy…

Will AI Eliminate Humans In The Retail Contact Centre?

When it comes to artificial intelligence, one of the most common questions in the mind of…

Emergence of Artificial Intelligence within Customer Service

The Emergence of Artificial Intelligence within Customer Service – IFS Customer Engagement Artificial intelligence has the…

Retail Shopping in the UK – Communication Channels of Preference

Following a research survey conducted by YouGov, statistics show the most recent in communication channel preferences…

Customer Service within the Retail Sector – AI-Powered Chat

Instead of searching through a website or mobile app on their own, today’s consumers prefer to…

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