Expolink rebrands contact centre services as ‘WeAnswer’
Expolink, the leading Wiltshire-based provider of multichannel customer contact services, is rebranding its contact centre business as ‘WeAnswer’. The company,…
ExpoLink
Survey Shows Increasing Acceptance of Whistleblowing
New Benchmaring survey from Expolink shows increasing acceptance of whistleblowing hotlines Expolink, the leading UK-based provider of outsourced whistleblowing hotlines,…
Expolink Help Dometic Deliver Enhanced Customer Experience
Expolink, the leading Wiltshire-based provider of multi-channel contact centre services, has been awarded a contract by Dometic UK to provide…
What is The True Cost of your Contact Centre Agent?
The True Cost of your Contact Centre Agent – Expolink went into accountant mode to provide suprising costs of a…
Expolink Outsourcer Targets Growth After Management Buyout
Expolink, a leading global provider of contact centre and whistleblowing hotline services, is gearing up for growth following a successful…
Why Euro 2016 could expose gaps in your customer services
Why Euro 2016 could expose the gaps in your customer services and how you should be prepared writes Jamie Lombard,…
Expolink have a Close Shave at Contact Centre
Expolink have a Close Shave at Contact Centre – Ben Slater faces a close shave after fundraising success at Chippenham…
Social Customer Service – The Dos and Don’ts
Social media and social customer service are spectator sports; you’ll get the cheers and jeers, the winners and losers –…
Is your Contact Centre Prepared for Black Friday?
Is your Contact Centre Prepared for Black Friday? Ah, Black Friday. No doubt you recall the frankly end-of-days imagery of…
How to Ensure Your Contact Centre is PCI DSS Compliant
It’s not often we’re bowled over by stats at Expolink Towers, but these are pretty earth moving. Contact centres process…
Expolink Guide to Changes to non-geographic telephone numbers
Expolink Kirsty Matthewson loooks at the changes to both freephone and non-geographic telephone numbers being introduced by Ofcom 1st July…
Expolink Guide to Web Chat in the Contact Centre
Expolink ‘The Insiders’ Guide to Web Chat in the Contact Centre. If you think web chat is something discussed by…
Best Practice for IVR in the Contact Centre
If done correctly, technology can greatly benefit contact centre service providers, their clients and their customers. Efforts to streamline processes…
Ensuring a Productive and Happy Contact Centre
According to contact centre analyst ContactBabel, there are 5,675 call centres in the UK employing 1,125,000 people. Keeping that 3.9%…