Great Customer Service in your Contact Centre?
I wonder if anyone knows when the last of the men in brown coats disappeared. Do you remember those gentlemen,…
Dancing Lion
dancing lion: Join the Customer Centric Culture Club!
All of us business people want to be different, don’t we? It’s the case we’re constantly touting in practically every…
For Communication Chaos, Try Canine Cooperation!
Why can’t everyone just get along? You really do have to wonder. I take my dog out for walks every…
dancing lion: Why Apple is the King of Customer Service
Big news in the business world! There’s a four horse race to become the world’s first trillion dollar company. At…
Professional Development in Contact Centres: It’s Personal!
Professional Development in Contact Centres: This Time it’s Personal! Steve Shellabear of dancing lion explains how to get the best…
Invest In Training for Success in Your Contact Centre
What’s your contact centre’s competitive advantage? How would you define what makes your contact centre uniquely placed to do a…
For Top Performance, Every Day is Feedback Day
For Top Performance, Every Day is Feedback Day – Steve Shellabear of dancing lion outlines why getting feedback from customers…
Goodbye Customer-Focus, Hello Customer-Centric!
Do you remember the days when it was cool to be ‘customer-focused’? A company produced well-made stuff, delivered great services…
Change and adapt! It’s only natural
Change and adapt! It’s only natural. Steve Shellabear of dancing lion explains What do Bear Grylls and Charles Darwin have…
The Loyalty Ladder – Give Customer What They Want!
The loyalty ladder – To keep your customers, give them what they want (what they really, really want) We all…
Recruiting Contact Centre Managers – Within or Externally?
Recruiting and training managers – Do you promote from within or recruit externally? Steve Shellabear from dancing lion suggests the…
The truth about sales success: It’s nurture over nature
The truth about sales success: It’s nurture over nature – Steve Shellabear of dancing lion explains According to popular belief,…
The Challenge of Brexit? More Like An Opportunity!
The challenge of Brexit? More like an opportunity! Steve Shellabear of Dancing Lion Have you ever noticed how people always…
Customer Retention Trends in the Contact Centre 2018
Customer retention trends in the contact centre for 2018 – Steve Shellabear of dancing lion outlines what to focus on…
Does your Contact Centre Attract and Retain Customers?
Does your Contact Centre attract and retain customers? Every contact centre strives to achieve customer service excellence but how do…
Does your Company Provide Excellent Customer Service?
Every contact centre strives to provide excellent customer service but how is this acheived? Steve Shellabear of Dancing Lion reveals…
How equipped is your credit control to prevent bad debt
Debt of British households will hit a record high next year How equipped are your credit control team to prevent…
What Gets Measured Gets Managed – dancing lion
Are you measuring what really matters to the customer and how well you deliver on the promises you make to…
Was the Contact Centre Agent Polite and Friendly?
We have all experienced varying degrees of attention and care as customers. Being served in restaurants, shops or over the…