Great Customer Service in your Contact Centre?

I wonder if anyone knows when the last of the men in brown coats disappeared. Do…

dancing lion: Join the Customer Centric Culture Club!

All of us business people want to be different, don’t we? It’s the case we’re constantly…

For Communication Chaos, Try Canine Cooperation!

Why can’t everyone just get along? You really do have to wonder. I take my dog…

dancing lion: Why Apple is the King of Customer Service

Big news in the business world! There’s a four horse race to become the world’s first…

Professional Development in Contact Centres: It’s Personal!

Professional Development in Contact Centres: This Time it’s Personal! Steve Shellabear of dancing lion explains how…

Invest In Training for Success in Your Contact Centre

What’s your contact centre’s competitive advantage? How would you define what makes your contact centre uniquely…

For Top Performance, Every Day is Feedback Day

For Top Performance, Every Day is Feedback Day – Steve Shellabear of dancing lion outlines why…

Goodbye Customer-Focus, Hello Customer-Centric!

Do you remember the days when it was cool to be ‘customer-focused’? A company produced well-made…

Change and adapt! It’s only natural

Change and adapt! It’s only natural. Steve Shellabear of dancing lion explains What do Bear Grylls…

The Loyalty Ladder – Give Customer What They Want!

The loyalty ladder – To keep your customers, give them what they want (what they really,…

Recruiting Contact Centre Managers – Within or Externally?

Recruiting and training managers – Do you promote from within or recruit externally? Steve Shellabear from…

The truth about sales success: It’s nurture over nature

The truth about sales success: It’s nurture over nature – Steve Shellabear of dancing lion explains…

The Challenge of Brexit? More Like An Opportunity!

The challenge of Brexit? More like an opportunity! Steve Shellabear of Dancing Lion Have you ever…

Customer Retention Trends in the Contact Centre 2018

Customer retention trends in the contact centre for 2018 – Steve Shellabear of dancing lion outlines…

Does your Contact Centre Attract and Retain Customers?

Does your Contact Centre attract and retain customers? Every contact centre strives to achieve customer service…

Does your Company Provide Excellent Customer Service?

Every contact centre strives to provide excellent customer service but how is this acheived? Steve Shellabear…

How equipped is your credit control to prevent bad debt

Debt of British households will hit a record high next year How equipped are your credit…

What Gets Measured Gets Managed – dancing lion

Are you measuring what really matters to the customer and how well you deliver on the…

Was the Contact Centre Agent Polite and Friendly?

We have all experienced varying degrees of attention and care as customers.  Being served in restaurants,…

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