Great Customer Service in your Contact Centre?
I wonder if anyone knows when the last of the men in brown coats disappeared. Do you remember those gentlemen,…
I wonder if anyone knows when the last of the men in brown coats disappeared. Do you remember those gentlemen,…
All of us business people want to be different, don’t we? It’s the case we’re constantly touting in practically every…
Why can’t everyone just get along? You really do have to wonder. I take my dog out for walks every…
Big news in the business world! There’s a four horse race to become the world’s first trillion dollar company. At…
Professional Development in Contact Centres: This Time it’s Personal! Steve Shellabear of dancing lion explains how to get the best…
What’s your contact centre’s competitive advantage? How would you define what makes your contact centre uniquely placed to do a…
For Top Performance, Every Day is Feedback Day – Steve Shellabear of dancing lion outlines why getting feedback from customers…
Do you remember the days when it was cool to be ‘customer-focused’? A company produced well-made stuff, delivered great services…
Change and adapt! It’s only natural. Steve Shellabear of dancing lion explains What do Bear Grylls and Charles Darwin have…
The loyalty ladder – To keep your customers, give them what they want (what they really, really want) We all…
Recruiting and training managers – Do you promote from within or recruit externally? Steve Shellabear from dancing lion suggests the…
The truth about sales success: It’s nurture over nature – Steve Shellabear of dancing lion explains According to popular belief,…
The challenge of Brexit? More like an opportunity! Steve Shellabear of Dancing Lion Have you ever noticed how people always…
Customer retention trends in the contact centre for 2018 – Steve Shellabear of dancing lion outlines what to focus on…
Does your Contact Centre attract and retain customers? Every contact centre strives to achieve customer service excellence but how do…
Every contact centre strives to provide excellent customer service but how is this acheived? Steve Shellabear of Dancing Lion reveals…
Debt of British households will hit a record high next year How equipped are your credit control team to prevent…
Are you measuring what really matters to the customer and how well you deliver on the promises you make to…
We have all experienced varying degrees of attention and care as customers. Being served in restaurants, shops or over the…