Zendesk builds on complete service solution to strengthen human and AI partnership Omnichannel AI agents and…
Tag: Artificial Intelligence
Companies Risk Losing One in Two Vulnerable Customers as AI use Grows
New research from ArvatoConnect shows balance of technology and human touch are key for helping vulnerable…
Zendesk First in CX Industry Offers Outcome-Based Pricing for AI Agents
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Contact Centre Agents Zendesk, the…
Overcoming the AI Adoption Chasm in the Contact Centre
Overcoming the AI Adoption Chasm in the Contact Centre – Kevin McGachy, Head of AI Solutions…
Unlocking the Power of Generative Artificial Intelligence
Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age…
Nearly Half of UK Contact Centre Teams Use AI-Powered Software
Nearly half of UK Contact Centre Teams use AI-powered software – AI-enhanced customer service software users…
How Vertical-Specific Models Will Unlock The Value of GenAI
How Vertical-Specific Models Will Unlock The Value of GenAI Those who overlook vertical-specific models when integrating…
Pluxee Serves Up Transformative Customer Experience with Cloud Migration
Pluxee Serves Up Transformative Customer Experience (CX) with Cloud Migration Powered by Sabio and Genesys for…
Evri announces £1m investment into AI Strategy to Transform CX
Evri announces £1 million investment into AI strategy to further transform the customer experience through its…
Transforming Retail: Interview with Tatum Bisley on AI and Industry Evolution
Transforming Retail: An Interview with Tatum Bisley on AI and Industry Evolution within the contact centre…
How Generative AI is Changing Customer Service in Contact Centres
How Generative AI is changing customer service: challenges and opportunities in employment and efficiency for the…
AI in CX: Separating Fact from Fiction
AI in CX: Separating Fact from Fiction – How will the role of the human contact…
The Role of AI in a People-Centric Contact Centre
Since late 2022, AI (artificial intelligence) has been all over the news. Every technology vendor has…
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency The intelligent automation that streamlines interactions…
AI in Workforce Management: Separating Fact from Fiction
AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…
Automation is Shaping the Future of Contact Centres
Automation is shaping the future of the contact centre – new research from Cavell reveals Respondents…
AI and CX Excellence: Your Essential Guide
When artificial intelligence (AI) is integrated into business strategy, your business can provide outstanding customer experience…
How AI is Reshaping Customer Interactions in Contact Centres
Integrated automation: How AI is reshaping customer interactions in contact centres By embracing AI customer service…
2024’s Top Contact Centre Tech Trend Predictions
2024’s top contact centre tech trend predictions – and the drivers behind them This time last…