Cost vs Capability: Delivering the Highest, Sustainable Quality
Cost vs Capability: delivering the highest, sustainable quality- Reuben Singh, CEO at alldayPA and Isher Capital Contact Centres are at…
alldayPA
Rise of the Customer Service Robots: AI vs EI
With many call centres bracing for the hard impact of automation, it is feared that almost 46,000 jobs in customer…
National Living Wage 1st April 2018
Rises to the National Living Wage (such as the increase on April 1st) are having a wider-than expected ripple effect…
Over One Million Jobs At Risk From Contact Centre Crisis
Over One Million Jobs At Risk From Contact Centre Crisis – Smaller UK contact centres need to “evolve or fail”,…
Contact Centre Private Equity House on the Acquisition Trail with £20m Warchest
Contact Centre Private Equity House on the Acquisition Trail with £20m Warchest Manchester & Hong Kong based Isher Capital, the…
allDayPA Form Outsource Partnership with The Silver Line
alldayPA Rings Up pioneering Partnership for Charity helpline, The Silver Line Manchester-headquartered telephone answering service alldayPA is linking up with…
alldayPA Contact Centre Hits Record Call Figures for 2016
Manchester-headquartered alldayPA – the UK’s leading telephone answering service for SMEs and entrepreneurs – has handled 20 million calls this…
alldayPA finds Consumers hang up on automated call answering
alldayPA reports finds that businesses Relying on Automated Menus can lose 55% of potential customers UK consumers are demanding businesses…
alldayPA set to create 30 new jobs
alldayPA, the Salford based telephone call answering service, has announced a £2.5m investment in sales and marketing which will create…