Customer Experience Archives - Contact-Centres.com

– CallMiner

Strelley Hall, Main Street, Strelley Village, Nottingham, NG8 6PE.
0115 906 1142
alex.robson@callminer.com
http://www.callminer.com

– Infobip

5th Floor, 35-38 New Bridge St, London EC4V 6BW
+44 2078374180
UK_Sales@infobip.com
www.infobip.com

Cloud Solutions

+4

Customer Experience Multi-Channel Solutions Self Service Software Solutions

– MaxContact

City View House, Manchester, M12 4JD. UK
03301596570
info@maxcontact.com
http://maxcontact.com/

Analytics

+9

Cloud Solutions Customer Experience Omni-Channel Outbound Dialling PCI Compliance Predictive Outbound Dialling Software Solutions Speech Automation Workforce Management

– Medallia

4th Floor 80 Cheapside EC2V 6EE, London, United Kingdom
llyon@medallia.com
https://www.medallia.com/contact-centers/

Agent Engagement

+13

Agent Motivation Agent Scoring Contact Centre Satisfaction Contact Centre Technology Customer Experience Customer Feedback Customer Satisfaction Employee Satisfaction Engagement Performance Management Proactive Customer Contact Quality Management Quality Monitoring/Reporting

– Odigo

22 Tudor Street, London, EC4Y 0AY. UK
+44 (0)20 3026 8080
contact.uk@odigo.com
www.odigo.com

Cloud Solutions

+2

Contact Centre Technology Customer Experience

– TalkDesk

2-6 Boundary Row, London, SE1 8HP
+44-20 3322 6242
www.talkdesk.com

Cloud Solutions

+3

Customer Experience Multi-Channel Solutions Software Solutions

Alvaria

The Record Store, 15 Pressing Lane, Hayes, UB3 1EP
+44 20 8589 1000
alicja.skrakowski@alvaria.com
https://www.alvaria.com/

Cloud Solutions

+9

Contact Centre Technology Customer Experience IVR Performance Management Self Service Software Solutions Virtual Solutions Workforce Management Workforce Optimisation

Britannic

Britannic House, Merrow Business Park, Guildford, Surrey. GU4 7AW. United Kingdom
01483 242526
hello@btlnet.co.uk
https://www.btlnet.co.uk/

Business Systems

462 London Road, Isleworth, Middlesex. TW7 4ED. United Kingdom
0208 326 8326
contact@businesssystemsuk.com
www.bslgroup.com

Agent Coaching & Monitoring

CardEasy

Ealing Studios, Ealing Green, London W5 5EP. United Kingdom
+44 (0) 20 7741 2000
sales@cardeasy.com
www.cardeasy.com

Customer Touch Point

Brynford House, 21 Brynford Street, Holywell, Flintshire, CH8 7RD.
03300 200444
info@customertouchpoint.co.uk
https://customertouchpoint.co.uk

Agent Assisted Card Payments

+54

Agent Desktop Agent Engagement Agent Scripting AI and Agent Blended Communications Analytics Artificial Intelligence Audio Messages & Branding Auto Attendant Blending Solutions Call Avoidance Call Deflection Channel of Choice Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology CTI Customer Communications Customer Experience Customer Feedback Customer ID & Verification Customer Satisfaction FaceBook & WhatsApp Messaging Hosted Solutions Inbound and Outbound Messaging Integrated Contact Centre Systems Interactive Text Response (ITR) Interactive Voice Messaging IVR IVR Payments Managed Services Multi-Channel Solutions Multimedia Recording Natural Language Understanding (NLU) Omni-Channel PBX/IP-PBX PCI DSS Quality Monitoring/Reporting Real Time Recurring (Tokenisation) Real-Time Automation Self Service Self Service Payments SMS Messaging Social Media Software Solutions Speech Automation Surveys Technology Virtual Agents & Chatbots Virtual Solutions Voice Recording Wallboards Web Self Service Website Solutions

Enghouse Interactive

Imperium, Imperial Way, Reading, Berkshire. RG2 0TD.
0118 943 9200
marketingemea@enghouse.com
https://enghouseinteractive.co.uk/

Agent Coaching & Monitoring

+7

Agent Desktop Agent Scoring Agent Scripting Cloud Solutions Customer Experience Diallers Hosted Solutions

Netcall Technology Plc

Suite 203, Bedford Heights, Brickhill Drive, Bedford, UK. MK41 7PH
0330 333 6100
https://www.netcall.com/

NICE inContact

160 Queen Victoria Street, 2nd Floor, London EC4V 4BF
+44 (0) 207.002.3000
http://www.niceincontact.com

Analytics

+8

Cloud Solutions Contact Centre Technology Customer Experience Multi-Channel Solutions Software Solutions Workforce Engagement Management (WEM) Workforce Management Workforce Optimisation

OMNINGAGE

39 High Street, Wednesfield, Wolverhampton, England, WV11 1ST
sales@omningage.cloud
https://www.omningage.cloud

Agent Assisted Card Payments

+50

Agent Coaching & Monitoring Agent Desktop Agent Engagement Agent Motivation Agent Scripting Analytics Call Handling Channel of Choice Cloud Solutions Contact Centre Satisfaction Contact Centre Technology CRM Customer Communications Customer Experience Customer Feedback Customer Satisfaction Customisable UI/UX Diallers Employee Satisfaction Gamification Helpdesks Integrated Contact Centre Systems IVR IVR Payments Multi-Channel Solutions Omni-Channel Outbound Dialling PCI Compliance PCI DSS Performance Management Quality Management Quality Monitoring/Reporting Real-Time Automation SaaS Service Desk Skill Based Routing Social Media Software Solutions Speech Automation Support Desks Surveys Technology Text Messaging Virtual Agents & Chatbots Virtual Solutions Voice Biometrics Voice of the Customer Wallboards Workforce Management Workforce Optimisation

PCI Pal

7 Gamma Terrace, Ipswich, IP4 4JA. United Kingdom
0207 030 3770
info@pcipal.com
https://www.pcipal.com/en/

CNP Card Not Present

+4

Customer Experience Customer Feedback Customer ID & Verification IVR

Puzzel

22 Tudor Street, Blackfriars, London EC4Y 0AY.
0333 300 0066
info@puzzel.com
https://www.puzzel.com/uk/

Agent Desktop

+76

Analytics Audio Messages & Branding Blending Solutions Call Analysis Call Avoidance Call Back Call Deflection Call Handling Call Recording Call Substitution Change Management Cloud Solutions Contact Centre Satisfaction Contact Centre Technology CTI Customer Communications Customer Experience Customer Feedback Customer ID & Verification Customer Interaction Customer Satisfaction Data Unification Diallers e-Learning Engagement Fulfillment Gamification Helpdesks Hosted Solutions Integrated Contact Centre Systems Interactive Voice Messaging IVR IVR Payments Knowledge Management Mobile Apps Mobile Messaging Mobile Solutions Multi-Channel Solutions Multi-Site Routing Multimedia Playback Multimedia Recording Nearest Store/Office Omni-Channel Online Payments Outbound Dialling Payments Role based Capabilities PBX/IP-PBX PCI Compliance PCI DSS Proactive Customer Contact Process Analysis Process Automation Quality Management Quality Monitoring/Reporting Real Time Recurring (Tokenisation) Role based Capabilities SaaS Self Service Self Service Payments Service Desk SMS Messaging Social Media Software Solutions Speech Automation Support Desks Surveys Technology Text Messaging Unified Communications Voice Messaging Voice of the Customer Voice Recording Wallboards Web Self Service Workforce Management Workforce Optimisation

Route 101

The Conifers, Filton Road, Hambrook, Bristol. BS16 1QG
0333 0110 400
info@route101.com
https://www.route101.com/

ACD

+80

Agent Assisted Card Payments Agent Coaching & Monitoring Agent Desktop Agent Engagement Agent Motivation Agent Scoring Agent Scripting AI and Agent Blended Communications Analytics Artificial Intelligence Auto Attendant Benchmarking Blending Solutions Call Avoidance Call Deflection Call Recording Change Management Channel of Choice Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology CTI Customer Experience Customer Feedback Customer ID & Verification Customer Satisfaction Customisable UI/UX Diallers Disengagement e-Learning Employee Satisfaction Engagement FaceBook & WhatsApp Messaging Gamification Headsets Hosted Solutions Inbound and Outbound Messaging Integrated Contact Centre Systems Interactive Voice Messaging IVM IVR IVR Payments Knowledge Base Knowledge Management Leadership & Management Managed Services Mobile Apps Mobile Solutions Multi-Channel Solutions Multi-Site Routing Nearest Store/Office Omni-Channel OTT Messaging Outbound Dialling Outsourced Services PCI Compliance PCI DSS Performance Management Predictive Outbound Dialling Proactive Customer Contact Process Automation Quality Management Quality Monitoring/Reporting SaaS Screen Recording Self Service Self Service Payments Skill Based Routing Social Media Software Solutions Speech Automation Technology Unified Communications Virtual Agents & Chatbots Voice Biometrics Voice of the Customer Wallboards Workforce Management Workforce Optimisation

Sabio Group

12th Floor, Blue Fin Building, 110 Southwark Street, London, SE1 0SU

Customer Experience

+3

Voice of the Customer Workforce Management Workforce Optimisation

Sensee

Clockwork Building, 45 Beavor Lane, Hammersmith, London. W6 9AR.
+44 (0)203 056 9380 (Careers)
hello@sensee.co.uk
https://www.sensee.co.uk

SVL Business Solutions

2 Orbital Court, East Kilbride, Glasgow. G74 5PH.
01355 900000
enquiries@svlbusinesssolutions.com
https://www.svlbusinesssolutions.com/

Analytics

+8

Cloud Solutions Customer Experience Customer Feedback Quality Management Quality Monitoring/Reporting Voice Recording Workforce Management Workforce Optimisation

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