How to Modernise Your Business with Purpose-Built Analytics for EX and CX
Thursday, January 23, 2020 | 1:00 p.m. GMT
Traditional analytics programs are not enough for businesses in any vertical that are working to drive CX and CSAT, and ultimately to remain relevant and sustainable in today’s rapid paced marketplaces.
Join us for a discussion on how AI-driven derived data modeling is the way to achieve all-encompassing business success, starting with the following areas:
– Contact centre agent behavior improvement – Superior customer experiences
– Increased revenue – Brand loyalty
To register for the Webinar Click Here
The Science of Intraday Scheduling
Thursday, February 6, 2020 | 1:00 p.m. GMT
Many contact centre leaders view intraday staffing and employee scheduling as an unavoidable burden in the daily functioning of the contact center. Whether WFM managers are processing inbound schedule change requests from agents or are themselves initiating agent schedule changes in order to reduce staffing variances, the domain of intraday staffing is time consuming, tedious and disruptive for everyone involved (managers, agents, and administrators).
This session will take a look at the business impact of intraday staffing on both operational efficiency and employee satisfaction, and the opportunity for boosting business results through better scheduling techniques in the contact center. We will see that getting intraday staffing and employee scheduling right – so that contact centers thrive despite dynamically changing conditions – is a science. And only NICE offers a patented formula in the science of intraday scheduling: Employee Engagement Manager (EEM).
To register for the Webinar Click Here
Best Practices for Recording in the Contact Centre
Thursday, March 26, 2020 | 1:00 p.m. GMT
Whether you seek to ensure compliance, monitor quality or identify sales opportunities, recording is a key part of how you power better processes.Come hear firsthand about best practices for recording in an omnichannel world.
To register for the Webinar Click Here
Additional Information
NICE is a leading global enterprise software provider that enables organsations to improve customer experience and business results, ensure compliance and fight financial crime.
Our mission is to help our customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.
We do this by capturing large amounts of structured and unstructured data (customer interactions, and transactions) from multiple sources. We then apply best-in-class analytics to this data to provide real-time insight and uncover intent.
Our solutions allow organisations to operationalise this insight and embed it within their daily business processes, empowering them to provide better service, motivate and engage employees and identify potential risk to the enterprise.
