Experian® the global information services company, today announced it is teaming up with Age UK Notts to launch a volunteering project that uses the skills and talents of its customer services people.
Together Experian and Age UK Notts will launch a local telephone befriending service. The project will support the charity’s Campaign to End Loneliness, which aims to tackle the problem of loneliness among older people in Nottingham and Nottinghamshire. The volunteers will make a regular phone call to an elderly person at a regular pre-agreed time and chat about everyday subjects, nurturing the relationship over time. It aims to give people who have little personal contact with others the chance to talk to others about things that matter to them.
Mick Tinkler, Chief Executive, at Age UK Notts commented,
“Our befrienders are all volunteers who freely give up their time to help lonely older people. For Experian to facilitate and encourage its teams to take part in this initiative as part of their working day is fantastic. The relationships created through the initiative not only promote the wellbeing and confidence of older people, but also help them to remain independent in their own homes. Hence they are making a real difference to people in later life.”
Suzanne Smith, Senior Director of Customer Experience at Experian commented: “We are really proud of our talented customer service teams. When we heard about this opportunity to partner with Age UK Notts, we instantly knew their skills would be perfectly matched to this programme which revolves around care and communication.”