Call & Contact Centre Expo 2022
Customer expectations are changing, as businesses seek the latest customer experience technology. Call & Contact Centre Expo showcases the…
Events
Five9 Webinar – Five CX Trends for 2023
As the year comes to an end, it’s time for customer experience professionals worldwide to take a step back and…
Contact Centre Webinar – Virtual Agent Engagement Forum
Contact Centre Webinar – Business Systems – Virtual Agent Engagement Forum – Wednesday, 23 November 2022 If you think you’ve…
How Your Contact Centre Can Support Vulnerable Customers
With the number of vulnerable customers set to rise as the cost-of-living crisis impacts people’s finances and mental health, many…
Join Fred Sirieix at Opentalk London
Join Fred Sirieix at Opentalk London–the most innovative CX event of the year! Fresh from New York City and Los…
The UK National Contact Centre Conference
Adapting to the Future The UK National Contact Centre Conference is renowned for providing practical and inspiring content focused on…
Using AI to Improve CX Whilst Reducing Contact Centre Costs
Despite the immense value that contact centres bring to organisations through their understanding of, and engagement with customers, the financial…
Are you ready to support your colleagues through the Winter?
What is the health of your contact centre operation? Are you fighting fit and ready for the challenges ahead? As…
Get Connected in the Anywhere World
Discover how your contact centre can deliver smart customer experiences in today’s digital-first, work-from-anywhere world! Join Puzzel and CX leaders…
Create Impeccable Contact Centre Experiences with Virtual Agents
How to Create Impeccable Experiences in your Contact Centre with Virtual Agents Five9 Event – September 21st 2022 Register by…
Managing Social Media Customer Service Teams
Does your team have the right skillset to deliver great customer service via social media? CCMA Contact Centre Training This…
Webinar: Complaint Handling in your Contact Centre
Webinar: Complaint handling in your contact centre – how to reduce them and improve customer experience – Hosted by MaxContact…
Talking your Language in CX
If you can provide a high quality customer experience in your customers native language through all channels, you would see…
The Way we Pay is Changing in the Contact Centre
In this webinar we take a look at the ever-changing field of digital payments. In this Eckoh webinar you’ll learn…
Is the misalignment of CX priorities driving you round the bend?
Join IPI for world-class driving and discussion – Thursday 7th July 2022 at Mercedes Benz World Join our featured…
Research Revealed: Barriers to Innovation
Everyone talks about innovation in the contact centre, but what exactly is this? What are the benefits of innovation in…
How to Reduce Customer Effort
The purpose of this online course is to provide each of the participants with 8 key principles that when…
Resource Planning for Team Leaders
Improve the interaction between Resource Planning and Team Leaders and empower your leaders through a greater understanding of how the…
Talkdesk Webinar: Contact Centre Masterclass
Contact centres today are facing unprecedented levels of turnover, combined with low agent engagement and a talent shortage. So how…