Virtual Event: Part 3 | Evolution of the Contact Centre
Contact centres witnessed an extraordinary period of transformation and innovation in 2020. COVID-19 was the catalyst, but the advances…
Events
How to elevate and integrate your contact centre
Contact centres have enjoyed a high profile in 2020 with the wider business truly discovering that they represent the…
Contact Centre Webinar: Enabling a flexible and engaged workforce
Right now contact centre leaders are having to deal with sudden changes in working environments, absence levels in…
Contact Centre Webinar: Ask the Experts – Moving to the Cloud
Having your contact centre operation in the cloud can deliver significant benefits, as many businesses discovered when the UK…
The Contact Centre & Customer Service Summit
The Contact Centre & Customer Services Summit is an amazing opportunity for collaboration between those working in the…
Virtual Event: Future of the Contact Centre Leaders Forum
Contact centres remain well placed to become the beating heart of an organisation’s customer engagement strategy. The chief aim of…
Call & Contact Centre Expo
Call & Contact Centre Expo showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are…
Payments: The Future of Security & CX
Attendees from around the globe will come together on 24th February 2021 to discuss and learn about the future of…
Boost Automation & Expand Customer Self-Service with AI
Customer self-service has been a hot topic in the contact centre space for many years. Now, with new Artificial Intelligence…
Webinar: Showcasing the Puzzel Contact Centre
Showcasing the Puzzel Contact Centre Are you a procurement professional looking at sourcing a new contact centre solution? Find out…
Changing Customer Behaviour Impacts Contact Centres
Customer behaviour is shifting when it comes to contact centre communication. These changes have been amplified by the impact of…
Puzzel Get Connected Conference 2021 – 11th February 2020
Puzzel, the leading innovator of cloud-based contact centre solutions in Europe, has today announced its fifth annual conference, Get Connected.…
Contact Centre Event: Customer Contact Week at Home
What is CCW At Home? Customer Contact Week, the world’s largest customer contact event series, introduces CCW At Home,…
Harnessing AI & Automation for Seamless Customer Journeys
According to Business Insider, everyone’s ‘freaking out’ about AI stealing jobs, while – according to new research – 46% of…
Creating a Great Contact Centre Team
Great contact centre teams are created by leaders that can understand the behaviours of others. The first step is to…
Mental Health Awareness for Contact Centre Managers
Looking after employee mental and physical health at work has never been more important This 3 hour virtual training workshop…
Introduction to Contact Centre Resource Planning
Start forecasting and scheduling in your inbound centre If you’re looking for someone to explain the basics to forecasting and…
Effective Contact Centre Performance Management
Whether in person or remotely, effective performance management of your team is critical Managing the performance of your team is…
Contact Centre Training: Building Empathy with Customers
Connecting with customers on an emotional level reaps rewards In recent months, contact centre advisors have demonstrated their empathy and…