Is the misalignment of CX priorities driving you round the bend?
Join IPI for world-class driving and discussion – Thursday 7th July 2022 at Mercedes Benz World Join our featured…
Events
Research Revealed: Barriers to Innovation
Everyone talks about innovation in the contact centre, but what exactly is this? What are the benefits of innovation in…
How to Reduce Customer Effort
The purpose of this online course is to provide each of the participants with 8 key principles that when…
Resource Planning for Team Leaders
Improve the interaction between Resource Planning and Team Leaders and empower your leaders through a greater understanding of how the…
Talkdesk Webinar: Contact Centre Masterclass
Contact centres today are facing unprecedented levels of turnover, combined with low agent engagement and a talent shortage. So how…
It’s Time to See Conversation Analytics In Action
Join Team EvaluAgent on Tuesday 28th June as we formally launch and provide a live demo of Conversation Analytics –…
CX EMEA: Confidence. Resilience. Advocacy
Customer experience is a crucial component to any business looking to set themselves apart from their competition. CX, Marketing and…
RSR Presents — Driving growth through great service: The lost art
It’s no question that retail leaders believe customer experience (CX) is important, but many are not thinking about…
How to Personalise Your CX with Intelligent Virtual Agents
By leveraging Five9 intelligent virtual agents, customers can quickly obtain answers to frequently asked questions, allowing your agents to…
True-Cloud: What’s the Difference and Why Does It Matter?
True-Cloud Solutions – What’s the Difference and Why Does It Matter? Learn how to ask the right questions to get…
Staff Wellbeing & Engagement in your Contact Centre
Staff wellbeing and engagement in your contact centre: Why your business success depends on it. MaxContact Webinar: Thursday 16th June…
Contact Centre Webinar: Speech Analytics – The Power of One
The average contact centre only examines around 2% of their customer interactions. This is typically a manual process. “Analytics” is…
Social Media Customer Service: Tips, Tools and Best Practices
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Research Revealed: Voice of The Contact Centre Consumer
The CCMA/Odigo will be launching the second annual Voice of the Contact Centre Consumer research initiative exploring and tracking…
CCMA Webinar: The Rise and Rise of Workplace Wellbeing
The role of the advisor has changed. We’ve all seen the shift to dealing with more complex queries. This means…
Disrupt 2022 from Sabio
Join Sabio to discover how to unlock the potential of your people, technology and experience. Digital and automation initiatives may…
Workforce Wellbeing Recovery Toolkit
Practical strategies & resources to turn workforce wellbeing into your competitive advantage Did you know that 86% of companies said…
Interactions 2022 Live – 24-25th May – NICE Conference
Interactions 2022 is more than just a conference, it is where the next generation of CX is being defined…
Join Five9 CX Summit EMEA 2022 – 12th May 2022
Join Five9 CX Summit EMEA 2022 as we discuss the latest trends and innovations in the contact centre space. Join…