8 Ways to Maximise the ROI of AI in the Contact Centre
Discover the building blocks to implement practical AI and create business results. Contact Centre & CX leaders are focused on…
Events
Collaborate Anywhere – How To Successfully Connect Your Hybrid Workforce
Sign up for this one-hour virtual panel discussion to hear knowledgeable insights and ask any questions, to ensure you have…
Part 5 | Evolution of the Contact Centre
Our industry has had to work through major challenges as the pandemic has thrown opportunities and threats our way. Here…
Debate: Effective ways to increase contact centre efficiency
Contact centre efficiency is the name of the game when you’re faced with doing more with less. The CCMA are…
Performance Management: Boost Staff Skills to Improve Customer Experiences
Webinar: Performance Management: Boost your Staff Skills to Improve Customer Experiences How can you use performance management to boost CX…
Introduction to Resource Planning
Start forecasting and scheduling in your inbound centre If you’re looking for someone to explain the basics to forecasting and…
Understanding Customer Behaviour and Coaching Empathy
This course delivers reskilling for a new world. Contact centre professionals are experiencing a transition to the next chapter in…
CCMA Training: Better Complaint Responses
How using more human language and psychology stops complaints escalating The way you respond to complaints is crucial. Sound too…
Social Media Customer Service: Tips, Tools and Best Practices
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
How to Drive Transformation with Customer Engagement Data
IT leaders, from department heads to CIOs, have had to evolve from managing back-office operations to needing to leverage both…
CX Business Leaders say what is Holding Back Transformation
Revealing research conducted with 360 senior Customer Experience (CX) and Digital Transformation management at leading UK-based financial services businesses, NHS…
Glimpsing into the Future of Customer Experience
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists are invited to join…
Contact Centre Webinar: The Hybrid Working Big Debate
Do you have employees working from home? Get up-to-date with the latest important issues (including the recent FCA guidance) with…
How Top Organisations Are Changing the Employee Experience
Learn how top organisations are changing the employee experience and dramatically reducing turnover. In today’s climate you must be fast,…
AI and the Next Generation Contact Centre
Retailers recognize the importance of CX in driving business growth, but many struggle with handling variability in customer support needs.…
Using Conversation Insights to Drive Action
The pressure is on for retail brands to create a unique customer experience that feels personal and consistent. Leading brands…
Simplifying Real-Time Contact Centre Agent Guidance
New technologies, new integrations, and an accelerated move to the Cloud by many contact centre as a service (CcaaS) providers…
UC EXPO
UC EXPO is Europe’s most extensive unified communications and collaboration event. Spanning two days, the event encompasses the technologies…
Calabrio Customer Connect 2021
Registration is now open for Calabrio Customer Connect 2021! Join Calabrio for this year’s virtual Calabrio Customer Connect (C3), designed…