Join the Big Calabrio CX Quiz
Customer Experience (CX) makes the world go round. But how much do you really know about making it unforgettable and…
Customer Experience (CX) makes the world go round. But how much do you really know about making it unforgettable and…
Great businesses can be relied upon to provide a consistent level of service that is inclusive of all their customers.…
Whether in person or remotely, effective performance management of your team is critical Managing the performance of your team is…
Connecting with customers on an emotional level reaps rewards In recent months, contact centre advisors have demonstrated their empathy and…
Change and transformation is a constant journey in most organisations and the contact centre environment is no exception. This workshop…
This workshop, with its focus on practical implementation, explores the importance of QA and calibration and the influence it can…
Both giving and receiving feedback are crucial for personal development, motivation and job satisfaction yet the act of giving feedback…
Emotional Intelligence has shown to be a far more reliable indicator of success in our lives than simply having a…
Join us to gain insights on how global experts from best-in-class organizations drive agility and infuse innovation into every customer…
For consumers and business customers alike, email is an important channel to service customers. It’s a channel that was once…
In an ever-changing world, join us for a unique opportunity for contact centre leaders across the UK to collaborate, share…
Microsoft and Salesforce Join Enghouse Interactive Roundtable to Discuss Agent Wellbeing in the Hybrid Workplace Opportunity to hear from experts…
In this 30-minute webinar, we explore how intelligent automation enables you to transform your business processes, fast.We’ll take a quick…
A mobile workforce has become the standard for contact centres. While this industry and many others weigh bringing all or…
Emotional Intelligence has shown to be a far more reliable indicator of success in our lives than simply having a…
Both giving and receiving feedback are crucial for personal development, motivation and job satisfaction yet the act of giving feedback…
Businesses are working very hard to meet the increasing demands of their customers while balancing very real business challenges, such…
The contact centre industry has experienced an uptake in the use of digital channels by customers. As a result, they…
Moving to the cloud is no longer optional. Your customers simply expect the responsiveness and agility you only get…