Contact Centre Training: Social Media Customer Service
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Events
Contact Centre Training: Coaching Skills for Team Managers
Effective coaching has been shown to improve performance by 84% and make staff twice as likely to stay with…
Contact Centre Training: Effective Performance Management
Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent…
Contact Centre Training: Written Communication
We can all write – but if you want to learn to write to customers, and colleagues, in a way…
Contact Centre Training: Boost your Resilience
Managing people in an environment as fast-paced as a contact centre means multi-tasking and constantly rising to challenges, whether…
Contact Centre Training: Strategic Thinking
It’s one of the most common reasons leaders don’t delegate complex work to their teams: “They don’t think strategically…
Contact Centre Training: Supporting Leaders to Manage Change
Most organisations are on a constant journey of change and transformation. To stay relevant in a changing world and…
Contact Centre Training: Better Complaint Responses
The way you respond to complaints is crucial. Sound too corporate and they can escalate and become impossible to…
How to Boost your Resilience
Managing people in an environment as fast-paced as a contact centre means multi-tasking and constantly rising to challenges, whether you’re…
CallMiner Webinar: Taking Action on Vulnerability
A small number of essential steps can be taken to deliver an efficient tailored, supportive and FCA/Ofgem compliant experience…
Employee Engagement: Shifting Mindsets and Managing Cultural Assassins
Join Evaluagent on Tuesday 17 January at 2pm (GMT) for our latest webinar where our QA and Coaching Specialist, Chris…
Call & Contact Centre Expo 2022
Customer expectations are changing, as businesses seek the latest customer experience technology. Call & Contact Centre Expo showcases the…
Five9 Webinar – Five CX Trends for 2023
As the year comes to an end, it’s time for customer experience professionals worldwide to take a step back and…
Contact Centre Webinar – Virtual Agent Engagement Forum
Contact Centre Webinar – Business Systems – Virtual Agent Engagement Forum – Wednesday, 23 November 2022 If you think you’ve…
How Your Contact Centre Can Support Vulnerable Customers
With the number of vulnerable customers set to rise as the cost-of-living crisis impacts people’s finances and mental health, many…
Join Fred Sirieix at Opentalk London
Join Fred Sirieix at Opentalk London–the most innovative CX event of the year! Fresh from New York City and Los…
The UK National Contact Centre Conference
Adapting to the Future The UK National Contact Centre Conference is renowned for providing practical and inspiring content focused on…
Using AI to Improve CX Whilst Reducing Contact Centre Costs
Despite the immense value that contact centres bring to organisations through their understanding of, and engagement with customers, the financial…
Are you ready to support your colleagues through the Winter?
What is the health of your contact centre operation? Are you fighting fit and ready for the challenges ahead? As…