Contact Centre Training: Social Media Customer Service
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Effective coaching has been shown to improve performance by 84% and make staff twice as likely to stay with…
Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent…
We can all write – but if you want to learn to write to customers, and colleagues, in a way…
Managing people in an environment as fast-paced as a contact centre means multi-tasking and constantly rising to challenges, whether…
It’s one of the most common reasons leaders don’t delegate complex work to their teams: “They don’t think strategically…
Most organisations are on a constant journey of change and transformation. To stay relevant in a changing world and…
The way you respond to complaints is crucial. Sound too corporate and they can escalate and become impossible to…
Managing people in an environment as fast-paced as a contact centre means multi-tasking and constantly rising to challenges, whether you’re…
A small number of essential steps can be taken to deliver an efficient tailored, supportive and FCA/Ofgem compliant experience…
Join Evaluagent on Tuesday 17 January at 2pm (GMT) for our latest webinar where our QA and Coaching Specialist, Chris…
Customer expectations are changing, as businesses seek the latest customer experience technology. Call & Contact Centre Expo showcases the…
As the year comes to an end, it’s time for customer experience professionals worldwide to take a step back and…
Contact Centre Webinar – Business Systems – Virtual Agent Engagement Forum – Wednesday, 23 November 2022 If you think you’ve…
With the number of vulnerable customers set to rise as the cost-of-living crisis impacts people’s finances and mental health, many…
Join Fred Sirieix at Opentalk London–the most innovative CX event of the year! Fresh from New York City and Los…
Adapting to the Future The UK National Contact Centre Conference is renowned for providing practical and inspiring content focused on…
Despite the immense value that contact centres bring to organisations through their understanding of, and engagement with customers, the financial…
What is the health of your contact centre operation? Are you fighting fit and ready for the challenges ahead? As…