Join the Big Calabrio CX Quiz
Customer Experience (CX) makes the world go round. But how much do you really know about making it unforgettable and…
Events
Working with Vulnerable Customers
Great businesses can be relied upon to provide a consistent level of service that is inclusive of all their customers.…
Effective Performance Management
Whether in person or remotely, effective performance management of your team is critical Managing the performance of your team is…
Building empathy with customers
Connecting with customers on an emotional level reaps rewards In recent months, contact centre advisors have demonstrated their empathy and…
Managing Change in the Contact Centre
Change and transformation is a constant journey in most organisations and the contact centre environment is no exception. This workshop…
Quality Assurance in the Contact Centre
This workshop, with its focus on practical implementation, explores the importance of QA and calibration and the influence it can…
CCMA Training: Feedback Skills Workshop
Both giving and receiving feedback are crucial for personal development, motivation and job satisfaction yet the act of giving feedback…
Emotional Intelligence in the Contact Centre
Emotional Intelligence has shown to be a far more reliable indicator of success in our lives than simply having a…
NICE inContact – Interactions 2021
Join us to gain insights on how global experts from best-in-class organizations drive agility and infuse innovation into every customer…
CCMA Event: Channel Battles
For consumers and business customers alike, email is an important channel to service customers. It’s a channel that was once…
CCLC-UK 2021
In an ever-changing world, join us for a unique opportunity for contact centre leaders across the UK to collaborate, share…
Contact Centre Agent Wellbeing in the Hybrid Workplace
Microsoft and Salesforce Join Enghouse Interactive Roundtable to Discuss Agent Wellbeing in the Hybrid Workplace Opportunity to hear from experts…
All about Intelligent Automation
In this 30-minute webinar, we explore how intelligent automation enables you to transform your business processes, fast.We’ll take a quick…
Enabling the Mobile, Work-From-Anywhere Workforce
A mobile workforce has become the standard for contact centres. While this industry and many others weigh bringing all or…
CCMA Training Event: Emotional Intelligence in the Contact Centre
Emotional Intelligence has shown to be a far more reliable indicator of success in our lives than simply having a…
CCMA Training Event: Feedback Skills Workshop
Both giving and receiving feedback are crucial for personal development, motivation and job satisfaction yet the act of giving feedback…
How Customer Empathy Delivers in the Contact Centre
Businesses are working very hard to meet the increasing demands of their customers while balancing very real business challenges, such…
CCMA Webinar: The Great Debate: Voice v Digital
The contact centre industry has experienced an uptake in the use of digital channels by customers. As a result, they…
Building a Cloud-First Approach to the Modern Contact Centre Experience
Moving to the cloud is no longer optional. Your customers simply expect the responsiveness and agility you only get…