Building empathy with customers

Connecting with customers on an emotional level reaps rewards In recent months, contact centre advisors have demonstrated their empathy and

CCMA Event: Channel Battles

For consumers and business customers alike, email is an important channel to service customers. It’s a channel that was once

CCLC-UK 2021

In an ever-changing world, join us for a unique opportunity for contact centre leaders across the UK to collaborate, share