Simplifying Real-Time Contact Centre Agent Guidance
New technologies, new integrations, and an accelerated move to the Cloud by many contact centre as a service (CcaaS) providers…
Events
UC EXPO
UC EXPO is Europe’s most extensive unified communications and collaboration event. Spanning two days, the event encompasses the technologies…
Calabrio Customer Connect 2021
Registration is now open for Calabrio Customer Connect 2021! Join Calabrio for this year’s virtual Calabrio Customer Connect (C3), designed…
Performance Management for a Hybrid, Human-Driven Workforce
As customer expectations continue to rise and flexible working becomes more accepted, contact centre leaders must reassess their Quality Assurance…
Contact Centre & Customer Services Summit
The Contact Centre & Customer Services Summit is a unique two-day event which allows senior industry professionals to meet with…
Planning Contact Centre Resources in a Hybrid Model
The potential to work more flexible shift patterns and in remote locations has thrown resource planning into a new era.…
Inclusion & Equity in a Hybrid Contact Centre Model
What does it really feel like to work in a hybrid environment? As a senior contact centre leader,…
How the Hybrid Model Impacts Attrition & Recruitment
How the hybrid model is impacting attrition, recruitment and talent management. CCMA have invited Neil Johns from MERJE to…
CCMA Visit: How Diabetes UK is adapting to a hybrid model
During the pandemic, people with diabetes have been a high risk. As a result, the demand on the Diabetes UK’s…
Best Practice Approach to Compliance & Security in a Hybrid Operating Model?
What is a best practice approach to compliance and security in a hybrid operating model? Adopting a hybrid contact centre…
Being Agile in a Hybrid Contact Centre Environment
Agility has been critical over the last year as colleagues have been steadfast in their mission to survive. How do…
Getting Real About Real-time Agent Guidance
Contact Centre Webinar: Getting Real About Real-time Agent Guidance Progressive businesses today are looking for any edge, both through technology…
Getting Real About Real-time Agent Guidance
Contact Centre Webinar: Getting Real About Real-time Agent Guidance – CallMiner Progressive businesses today are looking for any edge, both…
Revolutionary AI-Enabled Agent Evaluation
What is SmartQuality? Contact Centre Supervisors spend considerable amounts of time and effort rating agent performance. This is why,…
Webinar: Reimagine the Future of Work
After more than a year of staff working from home and now slowly returning to the office, companies face…
Top 9 Ways to Reduce Costs In Your Contact Centre
We all want to do more with less, benefiting from a more efficient and productive operating model. Unfortunately, there is…
How to Navigate the Complexity of Digital Transformation
How to Navigate the Complexity of Digital Transformation Contact Centre Webinar Hosted by TTEC and Genesys 6th July 11.00am –…
How Edwardian Hotels delivers a truly exceptional personalised experience
Edwardian Hotels, one of the leading luxury hotel and hospitality brands in the UK, will describe how they successfully evolved…
Come Together at ACE2021
Annual event brings together highly sought-after CX thought leaders and product forums from the Aspect ACE and Noble SNUG events…