Best Practice Approach to Compliance & Security in a Hybrid Operating Model?
What is a best practice approach to compliance and security in a hybrid operating model? Adopting a hybrid contact centre…
Events
Being Agile in a Hybrid Contact Centre Environment
Agility has been critical over the last year as colleagues have been steadfast in their mission to survive. How do…
Getting Real About Real-time Agent Guidance
Contact Centre Webinar: Getting Real About Real-time Agent Guidance Progressive businesses today are looking for any edge, both through technology…
Getting Real About Real-time Agent Guidance
Contact Centre Webinar: Getting Real About Real-time Agent Guidance – CallMiner Progressive businesses today are looking for any edge, both…
Revolutionary AI-Enabled Agent Evaluation
What is SmartQuality? Contact Centre Supervisors spend considerable amounts of time and effort rating agent performance. This is why,…
Webinar: Reimagine the Future of Work
After more than a year of staff working from home and now slowly returning to the office, companies face…
Top 9 Ways to Reduce Costs In Your Contact Centre
We all want to do more with less, benefiting from a more efficient and productive operating model. Unfortunately, there is…
How to Navigate the Complexity of Digital Transformation
How to Navigate the Complexity of Digital Transformation Contact Centre Webinar Hosted by TTEC and Genesys 6th July 11.00am –…
How Edwardian Hotels delivers a truly exceptional personalised experience
Edwardian Hotels, one of the leading luxury hotel and hospitality brands in the UK, will describe how they successfully evolved…
Come Together at ACE2021
Annual event brings together highly sought-after CX thought leaders and product forums from the Aspect ACE and Noble SNUG events…
Challenges contact centres face around scheduling & forecasting
Top Challenges contact centres face around scheduling & forecasting and how to overcome them Forecasting and scheduling accurately within a…
What does the contact centre customer really think?
We will be launching the first Voice of the Contact Centre Consumer major research initiative exploring and tracking customer behaviours…
CCMA Special Interest Group: Quality Management Roundtable
If you are running a quality team and want the opportunity to share your current challenges with industry colleagues then…
CCMA Quarterly Member Online Seminar: Focus on Customer
Each quarter members are invited to a half day mini-conference to hear from members and experts. In Q2 we will…
CCMA Special Interest Group: Housing
If you are running a call centre operation in the Housing sector and want the opportunity to share your current…
CCMA Special Interest Group: Energy & Utilities
If you’re a senior leader responsible for a contact centre operation in the Energy and Utilities sector and want the…
CCMA Special Interest Group: Complaints Management
Special Interest Group: Complaints Management If you are running a complaints team and want the opportunity to share your current…
Best Practice Visit: Enabling growth using digital and social media
Exclusive to CCMA members, Holland & Barrett will share how they have implemented a digital strategy, including the deployment…
The Importance of Knowledge Management in Contact Centre Transformation
Join TTEC & KMS Lighthouse in this exclusive webinar on Thursday 20th May at 2pm BST, featuring guest speaker Burgoyne…