U-WFM

Listing Details

U-WFM

U-WFM Cloud Workforce Management

At U-WFM we believe there is an easier way to deploy Workforce Management and make it accessible to all contact centres, regardless of size.  We offer our Workforce Management platform as a 100% cloud, OPEX based solution with zero capital outlay and technology hassle.  This allows our customers to immediately become more effective, efficient and economic on a pay-as-you-go basis, but still benefit from a premium Workforce Management solution.

There are no exclusions to the U-WFM solution, we believe in delivering all the benefits to our customers, all of the time

Easy-To-Use

U-WFM provides an easy-to-use, cloud-based platform which can provide forecasting and scheduling for your entire contact center workforce.  It has established real-time and historic connectors to your ACD and can provide several additional functions designed to increase agent retention and reduce administrative overheads.

Drive Performance & Costs

Our intuitive interface makes the platform perfect for end users utilizing workforce management software for the first time and will also be familiar to seasoned professionals. 100% cloud based the solution runs entirely through a web browser.

This low impact set-up makes the platform perfect for companies seeking a quick turnaround in staff performance and costs.

WFM Suite in the Cloud

U-WFM is easy to budget for as it removes the hidden costs of costly hardware acquisition and run costs, resulting in a significantly lower total cost of ownership (TCO) than an outright capital purchase of equivalent solutions.

There are no exclusions to the U-WFM solution, we believe in delivering all the benefits to our customers, all of the time.


Additional Information

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