U-WFM Cloud Workforce Management
At U-WFM we believe there is an easier way to deploy Workforce Management and make it accessible to all contact centres, regardless of size. We offer our Workforce Management platform as a 100% cloud, OPEX based solution with zero capital outlay and technology hassle. This allows our customers to immediately become more effective, efficient and economic on a pay-as-you-go basis, but still benefit from a premium Workforce Management solution.
There are no exclusions to the U-WFM solution, we believe in delivering all the benefits to our customers, all of the time
U-WFM provides an easy-to-use, cloud-based platform which can provide forecasting and scheduling for your entire contact center workforce. It has established real-time and historic connectors to your ACD and can provide several additional functions designed to increase agent retention and reduce administrative overheads.
Drive Performance & Costs
Our intuitive interface makes the platform perfect for end users utilizing workforce management software for the first time and will also be familiar to seasoned professionals. 100% cloud based the solution runs entirely through a web browser.
This low impact set-up makes the platform perfect for companies seeking a quick turnaround in staff performance and costs.
WFM Suite in the Cloud
U-WFM is easy to budget for as it removes the hidden costs of costly hardware acquisition and run costs, resulting in a significantly lower total cost of ownership (TCO) than an outright capital purchase of equivalent solutions.
There are no exclusions to the U-WFM solution, we believe in delivering all the benefits to our customers, all of the time.