storm® RECORDERTM Certified By Microsoft Teams For Compliant Recording – Leading cloud communications and contact centre…
Category: – Products
Content Guru Adds New Workforce Management Function
Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer…
Jabra Engage 55: The Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure…
Customer Engagement to Drive Impact & Smarter CX
MaxContact – Customer engagement software to drive impact, conversions and smarter customer experiences in contact centres.…
Content Guru Expands Availability of Surveying Tool
Content Guru Expands Availability of its Powerful Surveying Tool across additional channels Leading cloud communications provider,…
NICE & Deutsche Telekom Global Announce Partnership
NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership to Bring the Power of CXone to…
NICE Investigate Helps UK Police with their Enquiries
NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based…
Sabio Group Unveils ‘Sabio Console’ – AI-powered CX Platform
Sabio Group Unveils ‘Sabio Console’ – it’s new AI-powered customer experience (CX) platform – at Disrupt…
Talkdesk Mobile App the Smart Way for Contact Centres CX
New Talkdesk Mobile Apps Give Contact Centres a Smarter Way to Meet Customer Expectations While Agents…
PCI Pal & Five9 Partner to Provide Secure Payments
PCI Pal partners with Five9 to provide secure payments on the Five9 CX Marketplace PCI Pal…
Infobip Integrates SMS & WhatsApp Notifications
Infobip integrates SMS and WhatsApp Notifications into Adobe Commerce Infobip’s CPaaS extension helps organisations and enterprises…
Content Guru Enables Contact Centre Agents use Storm from Mobile Devices
Content Guru Enables Contact Centre Agents to use storm® Solution from Mobile Devices Content Guru, leading…
NICE Launches NTR-X Compliance Recording & Capture for Zoom
NICE Launches NTR-X Compliance Recording and Capture for Zoom for contact centres As firms accelerate their…
NICE Accelerates Self-Service Success with CXOne Spring Update
NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its CXone Spring 2022…
Puzzel Launch Dashboard & Real-time Reporting
Introducing Puzzel’s Dashboard & Real-time Reporting Puzzel Dashboard – a new way to monitor your contact…
Calabrio Empowers Agents on Work-Life Balance
New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Calabrio’s unique…
PCI Pal Announces Global Partnership with VoiceFoundry
PCI Pal announces new global partnership with VoiceFoundry, a TTEC Digital Company PCI Pal, the global…
eGain Knowledge Hub Receives ServiceNow Certification
eGain Knowledge Hub receives ServiceNow Built on Now certification -Top-rated knowledge management solution integrates with ServiceNow…
Calabrio Releases Performance Coaching to Facilitate Agent Success
Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence – Performance Coaching…