Introducing the new Jabra Engage 55 Jabra Engage 55 is engineered for people who spend most…
Category: – Products
Odigo Joins Pega Partners Programme & Adds New Solution
Odigo Joins Pega Partners Programme and Adds New Solution to Pega Marketplace Odigo, a leading global…
CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Contact Centre Agent Experience and Drive Improved Customer…
Jabra Engage 55: The Ultimate Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure…
Cyara Provides Free GDPR Compliance Checker for Chatbots
Cyara provides free GDPR compliance checker for chatbots Free test to identify GDPR compliance for chatbots…
eGain Knowledge Hub Available for Cisco Webex Contact Centre
eGain Knowledge Hub™ Now Available for Cisco Webex Contact Centre Embedded in the Cisco Webex Contact…
Lemon Contact Centre Wins Contract with Hi-Tech Guardian Angel
Teesside-based Lemon Contact Centre has won a contract to support a hi-tech ‘guardian angel’ personal safety…
storm RECORDER Certified By Microsoft Teams For Compliant Recording
storm® RECORDERTM Certified By Microsoft Teams For Compliant Recording – Leading cloud communications and contact centre…
Content Guru Adds New Workforce Management Function
Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer…
Jabra Engage 55: The Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure…
Customer Engagement to Drive Impact & Smarter CX
MaxContact – Customer engagement software to drive impact, conversions and smarter customer experiences in contact centres.…
Content Guru Expands Availability of Surveying Tool
Content Guru Expands Availability of its Powerful Surveying Tool across additional channels Leading cloud communications provider,…
NICE & Deutsche Telekom Global Announce Partnership
NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership to Bring the Power of CXone to…
NICE Investigate Helps UK Police with their Enquiries
NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based…
Sabio Group Unveils ‘Sabio Console’ – AI-powered CX Platform
Sabio Group Unveils ‘Sabio Console’ – it’s new AI-powered customer experience (CX) platform – at Disrupt…
Talkdesk Mobile App the Smart Way for Contact Centres CX
New Talkdesk Mobile Apps Give Contact Centres a Smarter Way to Meet Customer Expectations While Agents…
PCI Pal & Five9 Partner to Provide Secure Payments
PCI Pal partners with Five9 to provide secure payments on the Five9 CX Marketplace PCI Pal…
Infobip Integrates SMS & WhatsApp Notifications
Infobip integrates SMS and WhatsApp Notifications into Adobe Commerce Infobip’s CPaaS extension helps organisations and enterprises…
Content Guru Enables Contact Centre Agents use Storm from Mobile Devices
Content Guru Enables Contact Centre Agents to use storm® Solution from Mobile Devices Content Guru, leading…