Last year the working world was forced to dramatically change the way we work, with unified…
Category: – Contact Centre Tips
How To Improve Caller Authentication in Contact Centres
How to improve caller authentication and reduce costs in the contact centre – Jamie Melling, CEO…
Remote Workforce Management – From Survive to Thrive
Remote Workforce Management – from survive to thrive in 3 easy steps Richard Pinnington of Calabrio…
Gamification: Improving Contact Centre Agents
Reshaping user experience and improving contact centre agent satisfaction through gamification Meeting KPIs and ever-demanding customer…
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head…
5 benefits of an Effective Contact Routing Strategy
5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions…
What is Customer Effort Score in Contact Centres?
What is Customer Effort Score in Contact Centres? Implementing and tracking a customer effort score at…
How To Reduce Average Handling Times & Call Volumes
How To Reduce Average Handling Times & Call Volumes in your contact centre – Rick Kirkham,…
Digital Transformation Pitfalls You Need to Avoid
5 Common Digital Transformation Pitfalls in the Contact Centre which You Need to Avoid – Conn3ct…
Take your Organisation Virtual for long-term Flexible Working
5 Tips to taking your contact centre or organisation virtual for long-term flexible working Nigel Dunn, Managing…
Key Considerations for a Successful Remote Working Strategy
Key Considerations for a Successful Remote Working Strategy After being forced to experience home-working en-masse through…
Ways to Embrace the Evolving World of Remote Work
3 ways to embrace the evolving world of remote work – Contact centres should look to…
5 Easy Ways to Upskill Your Contact Centre Agents
5 Easy Ways to Upskill Your Contact Centre Agents – Akixi highlights east ways in which…
5 reasons to implement integrated email ticketing in contact centres
5 reasons to implement integrated email ticketing in contact centres Jamie MacSween of Puzzel shares his…
5 Steps to Success in Remote Onboarding in Contact Centres
Remote onboarding – 5 Steps to Success Recruiting and onboarding new staff in line with social…
Majority Will Take Custom Elsewhere Following Data Breach
Survey finds majority of Europeans will take custom and loyalty elsewhere following a data breach New…
Customer Experience Management Tools & How They Can Help
Customer Experience Management Tools and How They Can Help – Chris O’Brien , Manager, Programme Marketing…
Remote Working for contact Centres: Beyond COVID-19
Remote Working for contact centres: Critical next steps, beyond the crisis Remote working – is here…
3 Winning Strategies for Effective Employee Engagement
3 winning strategies for effective employee engagement – As contact centres evolve as a result of…