Following a survey of contact centre agents worldwide, Semafone – the leading provider of data security…
Category: – Contact Centre Tips
Top Tips To Transform The Contact Centre Industry
Ciara Leddy, Bright’s new Digital Marketing Manager interviews Mats Rennstam about his experiences of conducting 1000’s…
Mistakes You Don’t Want To Make In Call Centre Management
The best way to resolve mistakes and to avoid them in the future is through discovering…
10 Tips for Keeping Loyal Customers On Side
Loyal customers are golden but once you’ve found them, how do you keep them? Colin Hay…
Professional Development in Contact Centres: It’s Personal!
Professional Development in Contact Centres: This Time it’s Personal! Steve Shellabear of dancing lion explains how…
The Future of Voice – Six Step Survival Guide for Contact Centres
The future of voice – a six step survival guide for contact centres – According to…
For Top Performance, Every Day is Feedback Day
For Top Performance, Every Day is Feedback Day – Steve Shellabear of dancing lion outlines why…
5 old Contact Centre Habits to Consign to History
Out with the old, in with the new – 5 old Contact Centre Habits to consign…
Make homeworking a successful option for your contact centre
8 Ways to make homeworking a successful option for your contact centre – Colin Hay at…
How Can Contact Centres Improve First Contact Resolution?
According to a recent survey by Talkdesk, First Contact Resolution is the most important metric by…
How WebRTC Lowers Your Contact Centre Costs
By making voice calls, live chat and secure file sharing part of every web browser, WebRTC…
The truth about sales success: It’s nurture over nature
The truth about sales success: It’s nurture over nature – Steve Shellabear of dancing lion explains…
Customer Retention Trends in the Contact Centre 2018
Customer retention trends in the contact centre for 2018 – Steve Shellabear of dancing lion outlines…
Skills You didn’t Realise from Working in a Contact Centre
5 lifelong career skills you didn’t realise from working in a contact centre The way call…
Automate your call volumes and Save 20% on Volumes
Customer service automation: How to automate up to 20% of your call volumes in 2018 The…
Teamwork makes the Dream Work according to Report
Teamwork makes the Dream Work – Employees more productive when working with friends, says new research…
Puzzel How to Reduce Costs in the Contact Centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of…
Top 10 tips How to Improve Contact Centre Performance
Top 10 tips on How to Improve Contact Centre Performance and Customer Experience – VoiceSage Customer…
How to use Customer Service Complaints Constructively
How to use customer service complaints constructively Although complaints are never encouraging to hear, they are…