The truth about sales success: It’s nurture over nature

The truth about sales success: It’s nurture over nature – Steve Shellabear of dancing lion explains…

Customer Retention Trends in the Contact Centre 2018

Customer retention trends in the contact centre for 2018 – Steve Shellabear of dancing lion outlines…

Skills You didn’t Realise from Working in a Contact Centre

5 lifelong career skills you didn’t realise from working in a contact centre The way call…

Automate your call volumes and Save 20% on Volumes

Customer service automation: How to automate up to 20% of your call volumes in 2018 The…

Teamwork makes the Dream Work according to Report

Teamwork makes the Dream Work  – Employees more productive when working with friends, says new research…

Puzzel How to Reduce Costs in the Contact Centre

Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of…

Top 10 tips How to Improve Contact Centre Performance

Top 10 tips on How to Improve Contact Centre Performance and Customer Experience – VoiceSage Customer…

How to use Customer Service Complaints Constructively

How to use customer service complaints constructively Although complaints are never encouraging to hear, they are…

Grouping Activities in the Contact Centre – Dan’s Coat

Grouping activities, a feature of the unified agent desktop, plays an important role in saving the…

Five Ways to Effectively Deal with Staff Sickness

Five ways to effectively deal with staff sickness in the workplace – Gemma Harding, Head of Corporates Services…

Jabra – The 6 Rules for Mastering the Art of Conversation

6 Rules for Mastering the Art of Conversation – Peter Hartmann Jabra Conversations are the lifeblood…

The Way you Communicate with Customers is Key

The way in which you communicate with your customers can make or break your business, but…

10 Reasons Your Contact Centre Must Have Live Chat

Live Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage,…

Ways to reduce queuing time in your contact centre

Five ways to reduce queuing time in your contact centre – Danny Cresswell of Syntec explains…

Ten Reasons to Buy a Predictive Dialler – a Business Guide

“Ten Reasons to Buy a Predictive Dialler” – a Business Guide by Niels Richthof, senior solutions…

Ways Real-Time Data Improves Customer Service

Ways Real-Time Data Improves Customer Service By Scott Parker- Sequina Instant access and 360-degree views of…

Ten Key Steps to ensure Speech Analytics Success

Ten Key Steps that businesses should follow to ensure Speech Analytics Success Customer experience technology specialist…

Overcome Commss Problems in a Contact Centre

Multilingual journalist Kirsty Rigg shares with us some interesting tips on overcoming communication problems in a…

5 Ways to Improve Communication in the Contact Centre

Good communication in the call centre is an essential part of customer service success. When employees…

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