The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty The…
Category: – Articles
What Elephants and Customer Experiences Have in Common
What Elephants and Customer Experiences Have in Common Customers are like elephants; they have amazing memories.…
Your Customers Can’t Hear You. That’s Probably Not Good
Your customers can’t hear you. That’s probably not good for your contact centre nor our customers…
Look After Your People & Customer Satisfaction Will Improve
Look After Your People And Customer Satisfaction Will Improve Dramatically David Earlam, Chief Operating Officer at…
Cost of Living Crisis Spur Rise in Customer Queries
Cost of Living Crisis to Spur Rise in Customer Queries to the contact centre – Companies…
53% of Contact Centre Agents Report Symptoms of Stress
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to…
Are Contact Centres Missing Out on Tasty Customer Data?
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact…
How to Turning the Unamazing into the Amazing
Turning the unamazing into the amazing – How businesses can meet the demands of digital-savvy customers…
3 Contact Centre Trends that will Shape 2023
A New Year brings about the chance to review the challenges and progress of the previous…
MaxContact – Contact Centre Predictions for 2023
So what can we expect in 2023? It’s likely to be another testing year economically, so…
Sabio Aims to Empower Contact Centre Workforce
Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign – Customer Service…
2023: A Brand New Challenge for Contact Centres
2023: A brand new challenge for the Contact Centre Industry – Rohan Newton of SVL looks…
Death of the Phone: 72% Online Companies Uncontactable
Death of the Phone: 72% of online companies in the UK are uncontactable by phone according…
Why You Need to Move your Contact Centre to the Cloud
Cloudy with an excellent opportunity of success: why you need to move your contact centre to…
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues Martin Taylor, Co-Founder and Deputy CEO, Content…
Contact Centres Facing More NLP Challenges
Businesses facing more NLP challenges than expected in contact centres, reveals Odigo Natural Language Processing (NLP),…
Scaling Contact Centre Services to Reduce Call Waiting Times
Scaling contact centre services to reduce the length of call waiting times – Nikhil Bhatia –…
How Well Do You Understand Customer Intent?
How well do you understand customer intent? How well do you actually know your customers when…
Low-Code the Solution Insurance Industry Been Looking For?
Is low-code the solution the insurance industry has been looking for? James Lawrence, Director of Insurance,…