National Express Uses Teleopti Workforce Management to Keep Passengers on the Move Teleopti have announced that…
Category: Calabrio
Netflix Expands Global Customer Care with Teleopti WFM
Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution Teleopti have announced that…
Make the Move – The Benefits of a Cloud Contact Centre Await
It’s time to make the move – the benefits of a cloud contact centre await 5…
How Patient are your Customers? Erlang A may have the answer
Erlang C has been a WFM firm favorite for decades. Now there is an alternative. Rebecca…
The Whole Organisation is a Contact Centre
The whole organisation is a customer service centre – not everyone knows it yet! Customer experience…
Teleopti Launches Cloud BI Tool – Insights
Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data Insights utilizes…
Teleopti – 5 Steps to Supercharge Your Customer Service
5 Steps to supercharge your customer service with contextual intelligence If you change the reactive to…
Count to 5 for Perfect Multi-channel Forecasting
Count to 5 for perfect multi-channel forecasting in your contact centre – Keep it simple, that’s…
Support Services Group Deploy Teleopti WFM
Support Services Group deploys real-time, cloud-based Teleopti Workforce Management (WFM) to increase productivity across their contact…
Teleopti invited onto Cisco SolutionPlus Programme
Cisco customers and partners now can access a best-of-breed cloud Workforce Management solution on the Cisco…
Common Mistakes in Forecasting in the Contact Centre
How to avoid the 5 most common mistakes in forecasting in the contact centre – According…
Maintaining a Positive Culture in the Contact Centre
Power to the People! – Maintaining a positive culture in the Contact Centre Magnus Geverts of…
Tortoise or Hare – Which One is Your Contact Centre?
Tortoise or Hare – which one describes your contact centre? – contact centers should look to…
7 Steps to Smarter Scheduling in Contact Centres
Smarter Scheduling in Contact Centres – From virtual teams to car pooling, running a contact centre…
Is it Really a ‘Tug of War’ in Contact Centres?
When operations wants one thing and agents want another the atmosphere can become tense. Karim Chabane…
Teleopti Receives Patent for Chat Staffing Algorithm
Chat staffing algorithm continues thought leadership and innovation on best practices for omnichannel customer service planning…
What Comes first? Happy Customers or Happy Employees?
What came first the chicken or the egg? Happy customers or happy employees? Tommy Palomäki at…
Contact Centre Employees: Hold On To What You’ve Got
Dick Bucci, principal consultant at Pelorus Associates, explores eight ways to retain top employees by humanizing…
Minimise Customer Effort & Maximise Customer Satisfaction
Making life easier for customers is the first step towards brand loyalty and business success. Magnus…