Aspect & Intradiem Partner to Enhance Contact Centre WFM Solutions
Aspect Software and Intradiem Team to Enhance Contact Centre Workforce Management Solutions Aspect Software, have announced a co-marketing partnership with…
Aspect Software
Aspect Software Announces Cloud Contact Centre v19
Aspect Announces Infinity Programme for Aspect Unified IP
Aspect Announces Aspect Via WFM for Microsoft Azure
William Hill & Aspect Partner For Next Generation CX
Drive Efficiency with Call Centre Reporting & Analytics
Channel Shift: Customers like it only on their Terms!
You Must Engage Your Contact Centre Agents – Fact!
Customers Ready for Channel Shift Only On Their Terms
Cloud-based WFM is Key to Future Business Success
Cloud-based workforce management software will be key to future business success, says Aspect Software Business benefits of cloud-hosted WFM include…
Traditional Channels Becoming a last resort for Consumers
Traditional communications channels are becoming a last resort for consumers, says Aspect Software Organisations that adapt to the generational shift…
Consumers Increasingly Comfortable With Human-Mimicking Robots
Consumers becoming increasingly comfortable with human-mimicking robots in customer service, says new Aspect Software research But findings also indicate strong…
Aspect Software to be acquired by Vector Capital
Aspect Software, Inc., a leading provider of fully integrated customer engagement, workforce optimisation, and self-service omni-channel solutions, today announced it…
Digital Transformation Projects Disrupt Customer Experience
Digital transformation projects will continue to disrupt the customer experience in 2019 says Stephen Ball, Senior VP Europe & Africa…
Make 2019 Planning Your New Year’s Resolution
Make 2019 contact centre planning your New Year’s resolution – Join Aspect on 19th December at 2pm GMT for their…
Set Your 2019 New Year Resolution in WFM
As we approach the end of an exciting 2018, the Aspect Team would like you to join us in a…
Aspect Customer Hoist Finance Wins at ECCCSAs
Aspect Software customer Hoist Finance wins silver award at the European Contact Centre and Customer Service Awards 2018 Hoist Finance…
Aspect Announce Integration of WFM & Amazon Connect
Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings Aspect’s enterprise-class Workforce Optimisation…
Eliminating Overtime Requires Businesses to Improve Efficiency
Eliminating the scourge of overtime requires businesses to do more to drive workplace efficiency, says Colin Whelan, Principal WFO Solutions…