Aspect Software to be acquired by Vector Capital
Aspect Software, Inc., a leading provider of fully integrated customer engagement, workforce optimisation, and self-service omni-channel solutions, today announced it…
Aspect Software
Digital Transformation Projects Disrupt Customer Experience
Make 2019 Planning Your New Year’s Resolution
Set Your 2019 New Year Resolution in WFM
Aspect Customer Hoist Finance Wins at ECCCSAs
Aspect Announce Integration of WFM & Amazon Connect
Eliminating Overtime Requires Businesses to Improve Efficiency
Discerning Shopping Tastes of Younger Generation
Aspect Software Announces Latest Releases to Aspect Via
Your Guide to Moving Your Contact Centre to the Cloud
Your 2019 Guide to Moving Your Call Centre to the Cloud Global market intelligence firm, International Data Corporation predicts that…
Channel Shift: Less about Technology More about People
Effective channel shift is less about the technology and more about the people it affects, says Aspect Software Winning the…
Consumers Want Blend of Tech & Human in Contact Centres
50% of consumers want blend of technology and human input in retail experience, says Aspect Software research Shoppers see the…
Aspect Announce Via 18.1 Contact Centre Solution
Aspect Software announces Aspect Via 18.1 with smarter omni-channel automation, streamlined performance insights, improved employee engagement, GDPR compliance capabilities –…
Banks Need to Take Lead in Authorised Push Payments Fraud
Banks need to take the lead in addressing authorised push payments (APP) fraud, says Aspect Software Responsibility to customers means…
Why You Should Consider WFM in the Cloud
Now Leaving Your Premises: Why You Should Consider Workforce Management in the Cloud The many financial, performance and organisational benefits…
Managing Seasonal Contact Centre Volumes with Cloud
Contact Centre Volumes – Changing demands are one the most difficult parts of operating a contact centre – FACT! It’s…
Aspect Announce Appointment of Chris Koziol to CEO
• Chris Koziol takes on CEO role after six years as Aspect President • Seasoned executive has been instrumental in…
Aspect Seminar: ‘Transforming your Contact Centre’ Seminar
9.00 – 11.00am Wednesday 10th October 2018 Tower Bridge, 193 Tower Bridge Road, London, SE1 2UP Join our ‘Transforming your…
94% of Organisations Recognise Importance of Cloud
94% of organisations recognise the importance of cloud in improving customer experience, says Aspect Software research Report underlines how cloud’s…