Flexible, cloud-based solutions key to workforce optimisation
With the increasingly urgent need to make their workforces more productive, technology is often touted as a powerful enabler of…
Aspect Software
Lack of Clarity Hampers Strong Customer Authentication
Turn your Contact Centre into a Customer Engagement Centre
Gig Economy on the Rise: What’s the effect on Agents?
Optimising Workforce is being open to the Power of Cloud
Contact Centres Failing to Engage & Retain Customer Service Agents
NLP & Pursuit of Customer Self-Service Excellence
Can Successful Automated Customer Self-Service Be Achieved?
World Cup Excitement Has Little Impact on Consumer Spending
Are digital communication channels calling for the end of the phone?
Are digital communication channels calling for the end of the phone? Stephen Ball SVP & GM Europe & Africa at…
Aspect Ranked Top for Contact Centres in the Cloud
Aspect Software ranked at top of Ventana Research’s 2018 Value Index for Contact Centres in the Cloud – Aspect ranked…
Cloud is Key for the Future of Contact Centres
Cloud is key for the future of contact centres according to Sarah Quennell of Aspect Software Every business knows great…
Aspect Software Wins Security Solution Gold at UK Cloud Awards
Aspect Software wins Security Solution of the Year for Verify at 2018 UK Cloud Awards Aspect solution beats illustrious competition…
Top Contact Centre Trends Over Next 12 Months
Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next…
Plummeting Retail Figures Reflect Need for Better Omnichannel
Plummeting retail figures reflect critical need for better omnichannel customer experience, says Aspect Software Fall comes despite an overall year-on-year…
Aspect: Is your contact centre ready for GDPR yet?
One month to go: is your contact centre ready for GDPR yet? Stephen Ball of Aspect Software gives invaluable advice…
Register Now for Aspect’s Engagement Analytics Session
Last chance: register now for our Engagement Analytics Lunch and Learn session Engagement Analytics is the ability to learn and…
Aspect Software: Complete a Survey and Win an Amazon Echo
Be in with a chance of winning an Amazon Echo Dot just by completing an online Survey courtsey of Aspect…
Aspect Software: Engagement Analytics Lunch & Learn Session
Have you registered for Aspect Software’s Engagement Analytics Lunch and Learn session? Engagement Analytics is the ability to learn and…