Can Successful Automated Customer Self-Service Be Achieved?
Successful automated customer self-service can only be achieved through mastery of natural language processing, says Aspect Software Self-service is in…
Aspect Software
World Cup Excitement Has Little Impact on Consumer Spending
Are digital communication channels calling for the end of the phone?
Aspect Ranked Top for Contact Centres in the Cloud
Cloud is Key for the Future of Contact Centres
Aspect Software Wins Security Solution Gold at UK Cloud Awards
Top Contact Centre Trends Over Next 12 Months
Plummeting Retail Figures Reflect Need for Better Omnichannel
Aspect: Is your contact centre ready for GDPR yet?
Register Now for Aspect’s Engagement Analytics Session
Last chance: register now for our Engagement Analytics Lunch and Learn session Engagement Analytics is the ability to learn and…
Aspect Software: Complete a Survey and Win an Amazon Echo
Be in with a chance of winning an Amazon Echo Dot just by completing an online Survey courtsey of Aspect…
Aspect Software: Engagement Analytics Lunch & Learn Session
Have you registered for Aspect Software’s Engagement Analytics Lunch and Learn session? Engagement Analytics is the ability to learn and…
Aspect Awarded Patent for WFM Scheduling System
Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System – Innovation accurately models and simulates the interaction dynamics of…
Alternatives To Phone Essential for Customer Engagement
Alternatives to phone are essential for successful customer engagement, says research from Aspect Software AI, chatbots and social media will…
4G Hacking Flaw Highlight Need To Improve Identity Authentication
4G hacking flaw highlights opportunity to improve identity authentication, says Aspect Software Vulnerabilities in SMS authentication are putting customers at…
Visit Aspect at CCC Expo, Excel London 2018
Join Aspect at the VIP Lounge (Stand 2400) at CCC Expo, Excel London 2018 and discover how we can transform…
Contact Centre Agents Are Dissatisfied With Their Roles
Too many contact centre agents are dissatisfied with their roles….here’s why that’s important, and what you can do about it…
Afiniti Routing Integration for Pairing of Contact Centre Callers and Agents
Aspect Software, Inc. Introduces Afiniti Routing Integration with Unified IP® for Intelligent Pairing of Contact Centre Callers and Agents Afiniti…
Lidl UK launches AI wine chatbot to UK customers with Aspect
Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, AI-powered,…