Aspect: Is your contact centre ready for GDPR yet?
One month to go: is your contact centre ready for GDPR yet? Stephen Ball of Aspect Software gives invaluable advice…
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Aspect Awarded Patent for WFM Scheduling System
Alternatives To Phone Essential for Customer Engagement
4G Hacking Flaw Highlight Need To Improve Identity Authentication
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Contact Centre Agents Are Dissatisfied With Their Roles
Afiniti Routing Integration for Pairing of Contact Centre Callers and Agents
Aspect Software, Inc. Introduces Afiniti Routing Integration with Unified IP® for Intelligent Pairing of Contact Centre Callers and Agents Afiniti…
Lidl UK launches AI wine chatbot to UK customers with Aspect
Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, AI-powered,…
WFM – Your First Step to a Cloud Contact Centre
WFM – Your First Step to a Cloud Contact Centre – Mike Bourke, SVP & GM Workforce Optimisation Marc Benioff,…
Aspect Software Launches Aspect® Via™ Reseller Programme
Aspect Software, a leading provider of native customer engagement, workforce management and self-service solutions, today announced their first formal channel…
Are Your Contact Centre Agents Ready for Christmas?
Are Your Contact Centre Agents Ready for the Christmas Rush? Chris O’Brien of Aspect Software asks the questions (and gives…
Top 5 Ways To Improve Customer Experience with Speech Analytics
The best way to deliver exceptional customer experiences every time is to really listen to what your customers are saying…
Don’t Let Mobile Fraud Ruin Christmas Shopping
Don’t let mobile fraud ruin Christmas shopping – Aspect Software unwraps mobile fraud misery this Christmas with top signs for…
Mobile Fraud Being Hampered By Lack of clarity Around Liability
Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says Aspect Software If positive…
Chatbots will Cut Energy Supplier Call Waiting Times
Let customers handle common queries on their own terms with self-service platforms to boost customer experience Following Which?’s recent naming…
Aspect Software Brings Enhancements to Aspect® Via™ 17.1
– Release includes enhancements to omni-channel and operational capabilities, along with new cloud flexibility and security – Third release this…