Consumers Want Blend of Tech & Human in Contact Centres
50% of consumers want blend of technology and human input in retail experience, says Aspect Software research Shoppers see the…
Aspect Software
Aspect Announce Via 18.1 Contact Centre Solution
Banks Need to Take Lead in Authorised Push Payments Fraud
Why You Should Consider WFM in the Cloud
Managing Seasonal Contact Centre Volumes with Cloud
Aspect Announce Appointment of Chris Koziol to CEO
Aspect Seminar: ‘Transforming your Contact Centre’ Seminar
94% of Organisations Recognise Importance of Cloud
Flexible, cloud-based solutions key to workforce optimisation
Lack of Clarity Hampers Strong Customer Authentication
Lack of clarity from regulators is hampering moves to make strong customer authentication a reality, says Aspect PSD2 SCA requirements…
Turn your Contact Centre into a Customer Engagement Centre
Your customers’ experience has never been more important and levering intelligent contact centre technology can ensure optimum customer AND agent…
Gig Economy on the Rise: What’s the effect on Agents?
Gig economy on the rise: customer service agents show strong interest working as on-demand agents • Aspect Agent Experience Index…
Optimising Workforce is being open to the Power of Cloud
Optimising the workforce is about being open to the power of cloud technology, says Stephen Ball, Senior VP of Europe…
Contact Centres Failing to Engage & Retain Customer Service Agents
Contact centres failing to engage and retain young Millennial and GenZ customer service agents • 2nd annual Aspect Agent Experience…
NLP & Pursuit of Customer Self-Service Excellence
Natural language processing and the pursuit of excellent customer self-service – Stephen Ball, Senior VP Europe & Africa at Aspect….
Can Successful Automated Customer Self-Service Be Achieved?
Successful automated customer self-service can only be achieved through mastery of natural language processing, says Aspect Software Self-service is in…
World Cup Excitement Has Little Impact on Consumer Spending
World Cup excitement has little impact on level of consumer spending, finds new research from Aspect Software Figures highlight need…
Are digital communication channels calling for the end of the phone?
Are digital communication channels calling for the end of the phone? Stephen Ball SVP & GM Europe & Africa at…
Aspect Ranked Top for Contact Centres in the Cloud
Aspect Software ranked at top of Ventana Research’s 2018 Value Index for Contact Centres in the Cloud – Aspect ranked…