Live Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage,…
Category: – Contact Centre Tips
Ways to reduce queuing time in your contact centre
Five ways to reduce queuing time in your contact centre – Danny Cresswell of Syntec explains…
Ten Reasons to Buy a Predictive Dialler – a Business Guide
“Ten Reasons to Buy a Predictive Dialler” – a Business Guide by Niels Richthof, senior solutions…
Ways Real-Time Data Improves Customer Service
Ways Real-Time Data Improves Customer Service By Scott Parker- Sequina Instant access and 360-degree views of…
Ten Key Steps to ensure Speech Analytics Success
Ten Key Steps that businesses should follow to ensure Speech Analytics Success Customer experience technology specialist…
Overcome Commss Problems in a Contact Centre
Multilingual journalist Kirsty Rigg shares with us some interesting tips on overcoming communication problems in a…
5 Ways to Improve Communication in the Contact Centre
Good communication in the call centre is an essential part of customer service success. When employees…
Jabra: Why Bird Sounds Make Us More Productive
It’s time to incorporate nature into the workday. Find out how the natural sounds featured in…
Contact Centre Agent Preferences v Shift Bidding – Choose?
How can resource planners achieve the best balance between agents’ wishes for their schedules and the…
Happy Agents in Your Contact Centre Equals Satisfied Customers
Happy Agents = Satisfied Customers: How to Improve YourC ontact Centre Turnover – Caroline Thomson, HR…
How PCI Compliance Helps Achieve GDPR Compliance
How PCI compliance can help you achieve GDPR compliance too – Simon Beeching, Business Development Director…
What Gets Measured Gets Managed – dancing lion
Are you measuring what really matters to the customer and how well you deliver on the…
Encourage Your Millennial Staff To Pick up the Phone
How to encourage your millennial staff to pick up the phone According to recent research by…
Seven Ways to Improve Customer Engagement – Eckoh
Do customers feel as if they’re up against an SAS assault course every time they interact…
Mahatma Gandhi and Customer Retention in Contact Centres
Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals…
Ways To Reduce Queuing Time in your Contact Centre
Five ways to reduce queuing time in your contact centre – Danny Cresswell of Syntec gives…
Callers Hang Up if They Hear ‘Your Call is Valuable To Us’
Why will 47% of callers hang up if they hear ‘your call is valuable to us’?…
How to secure more budget for your contact centre
How to secure more budget for your contact centre – Netcall explains When consistently trying to…
Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations…