Practise building a team of contact centre agent brand guardians
Learn how to power up customer conversations with Calabrio’s new game
The majority of contact centre managers (98%) agree that customer service interactions have an impact on customer loyalty. Meanwhile, an astonishing 1 in 3 consumers (60%) say they have switched brands due to negative contact centre experiences. It’s time to power up your agents and transform them into brand guardians.
Calabrio has designed a new game to kickstart the journey towards effective brand guardianship in a fun, collaborative way. Encourage everyone to participate—agents, managers, planners, and operations—to see what is needed to re-energise your agents and your customer interactions.
Each player simply guides the agent through their working day, helping them to “power up” with a series of tech tools and best practices, including:
– Performance coaching
– Virtual assistants for contact centre agents
– Mobile self-scheduling
– Analytics driven insights.
As the contact centre agent powers up, the player earns customer experience (CX) points and delivers the best brand experiences.
And, the more points the better! Aim for 250+ CX points for the chance to win Apple AirPods. The highest scoring player each month will win a ReMarkable digital notebook
Play the Brand Guardian Game – CLICK HERE
Calabrio is a trusted ally to leading brands. The digital foundation of customer-centric contact centres, Calabrio helps enrich and interpret human interactions, empowering the contact centre as a brand guardian.
We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management and personalised coaching.
Only Calabrio ONE unites workforce optimisation (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
For additional information on Calabrio view their Company Profile
