Content Guru scores highest ‘Willingness to Recommend’ rating in the 2026 Gartner® Voice of the Customer for CCaaS Report
Content Guru, a leading global cloud Customer Experience (CX) technology provider, has received the highest overall ‘Willingness to Recommend’ rating from customers in the 2026 Gartner® CCaaS Voice of the Customer Report. Content Guru has received the highest
‘Willingness to Recommend’ rating two years in a row.
In addition to receiving the highest Willingness to Recommend rating, Content Guru received the highest rating for support experience and tied for the highest rating for product capabilities, sales experience, and deployment experience.
Martin Taylor, Co-Founder and Deputy CEO at Content Guru, explained,
“We are delighted to receive the highest ‘Willingness to Recommend’ rating two years in a row and feel this recognition reflects our ability to consistently deliver for our customers,”
“Our ‘consult, build, run’ approach allows us to understand our customers’ challenges from our first interaction and it is a key component in ensuring we meet their requirements. We have extensive experience in supporting customers with a range of needs, whether it is migrating to the cloud or implementing AI and intelligent automation into their processes.”
“Discovering and implementing the most appropriate AI tools can be overwhelming and we look forward to continuing to act as a trusted
partner, delivering full flexibility for our customers through our AI orchestration layer, brain®.”
Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.
For additional information on Content Guru view their Company Profile
