Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, is delighted to announce further recognition for its industry-leading innovation in the storm® platform and brain® AI orchestration layer, after being named as a finalist across six prestigious categories at the UK IT Industry Awards 2025 and the European Contact Centre & Customer Service Awards (ECCCSAs).
At the UK IT Industry Awards 2025, Content Guru has been shortlisted in three major categories:
– AI Innovation of the Year, for the intelligent automation capabilities delivered through brain
– Vendor of the Year
– Cloud Technology of the Year
At the ECCCSAs 2025, Content Guru has been shortlisted as a finalist for three awards for customer projects, powered by Content Guru’s storm® RTAS™ (Real-time Transcription & Summarisation) capabilities and brain® AI capabilities:
– Greatest Impact of Artificial Intelligence (AI) with Serco
– Best Innovation in Customer Service with Together
– Most Effective Strategic Transformation Programme with the Driver and Vehicle Licensing Agency (DVLA).
These achievements build on a strong run of award success across the past 12 months, where Content Guru has been shortlisted in 16 major categories across a number of industry awards, which recognise the impact of its AI capabilities, picking up three award wins.
Chris Sykes, Global CMO of Content Guru, commented,
“We are proud to see our work recognised once again at these respected industry awards,”
“As AI continues to transform the Customer Experience landscape, we remain committed to delivering cutting-edge technologies that make a real difference for our customers across all industries, and these awards are a testament to that.”
Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.
For additional information on Content Guru view their Company Profile
