Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards
Content Guru and Together, a class-leading lender and property finance expert specialising in commercial and complex personal mortgages and secured-loan products, have been awarded the prestigious accolade of “Machine Learning / AI Project of the Year” at the Digital Technology Leaders Awards 2025. This recognition highlights the continued success of Together’s AI project, powered by Content Guru’s storm® RTAS™ (Real-time Transcription & Summarisation) capabilities.
Since 1974, Together has supported customers with complex and specialist mortgage and secured-loan products and has a loan book of £7.8billion. By building on its long-term partnership with Content Guru, Together has streamlined the capture and processing of information during customer assessment calls. Previously a manual and time-consuming task, agent summaries are now generated instantly with storm® RTAS™, leading to a 50% reduction in Average Handling Time (AHT), while also driving higher quality and greater workforce efficiency across both its sales and underwriting teams.
Notably, the project has enhanced the experience for both customers and staff: empowering advisors to spend more time engaging with customers, helping new starters get up to speed faster, and improving accessibility for workers; particularly for colleagues with hearing difficulties, through ensuring that every word is captured and categorized accurately, even in noisy environments.
Earlier this year, the project also garnered recognition at the CCA Global Excellence Awards for “Best Use of AI & Automation.”
Alex Lewis, Unified Communications Engineer, at Together, commented,
“This project has transformed how we support both our customers and our colleagues, delivering faster, more accurate, and more accessible service than ever before,”
“It’s fantastic to see our success recognised once again, and we’re excited to build on this momentum to drive even more value through our partnership with Content Guru into the future.”
Martin Taylor, Co-Founder and Deputy CEO at Content Guru, said,
“AI innovation can deliver measurable results at the same time as keeping people at the heart of the process,”
“Together has demonstrated what is truly possible today, when applying AI in the contact centre: creating operations that are more efficient, more inclusive, and ultimately more human.”
Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.
For additional information on Content Guru view their Company Profile
