The Contact Centre Technology Report is your essential guide to the evolving world of contact centre technology. This report is packed with valuable insights and practical advice tailored for contact centre professionals like you who want to stay ahead of the curve. Discover how today’s technology is reshaping customer experiences and operational efficiency in the UK contact centre industry.
Key report highlights:
– Trends in contact centre technology: Explore the latest trends and how they’re transforming customer service excellence
– A reality check with AI: Learn what’s really possible with AI and where it’s heading.
– Today’s contact centre technology stack: Get a clear view of the essential tools and platforms forming today’s ideal technology stack for efficient, customer-centric operations.
– 10 steps to contact centre technology procurement: A step-by-step guide to help you navigate and streamline your tech procurement process.
– Optimising technology to meet customer expectations: Find out how to leverage technology for a seamless customer experience.
– Planning a tech upgrade: Guidance on planning and choosing the right enhancements.
– Technology showcase: Get a closer look at the technology providers shaping the UK contact centre landscape.
To Download the Contact Centre Technology Report now and start building a smarter, more efficient and customer-focused contact centre Click Here
For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be the largest community of contact centre professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations – and we live by that to this day.
No matter where your contact centre is in its development, we are here to support you.
We give those that work in contact centres the chance to discuss ideas and share experiences through member-only Special Interest Groups and online and in-person events. Members are invited to become Accredited through the Contact Centre Standards Framework and get independent guidance on where to focus for improvements. There is also the opportunity to benchmark the operation against 25+ KPIs.
For additional information on CCA view their Company Profile
