Storacall have over 45 years experience in the development, implementation and support of contact centre call recording, call handling and interaction analysis applications.
Storacall’s new generation ST & VS systems provide cost effective and highly competitively priced IP and TDM call recording solutions fully featured for large and small contact centres.
Key applications in the contact centre
Call recording has become a key application in day-to-day contact centre operations. Storacall’s intuitive call recording and monitoring solutions are suited to a range of applications including :
• Dispute resolution
• Agent training
• Quality management
• Customer experience improvement
• Fraud detection & prevention
• FCA or PCI DSS compliance
Fully featured
Storacall call recording is fully featured and includes:
• Modular Architecture
• Full Scalability
• Multi-site Operation
• Centralised Access
• High Level Security
• Software Development API
• Quality Assurance
• Screen Recording
• Speech Analytics
FREE Guide to Call Recording available on request
Are you interested in call recording but not sure where to begin? Don’t worry, we have produced a guide to help you choose the right system for your business.
It’s a detailed and comprehensive guide providing potential users with all the information you need to choose a telephone call recording system suitable for your business.
Get a copy today by clicking the link below.
If you are considering a new, replacement or upgraded call recording solution discuss it with us today or request a comparative price quotation. simply Click Here with your contact details or call Carl Nancollas on 01932 710710
