NICE Systems Shape Recording Standard for WebRTC Comms
NICE Systems is leading the development of a secure, compliant recording mechanism for multi-channel WebRTC sessions, which include audio, video,…
Recording
Cancer Research UK Improves Customer Experience with Red Box Recorders
Cancer Research UK has implemented the Red Box Quantify Recording Suite to record all calls at its national contact centre…
Storacall – Cost effective call recording for contact centres
Storacall have over 45 years experience in the development, implementation and support of contact centre call recording, call handling and…
New Storacall VoIP call recording system
The deployment of VoIP is becoming increasingly prevalent and is changing the way companies communicate and do business. Storacall has…
NICE Introduces Contact Centre Video Recording
NICE Introduces Contact Centre Video Recording to Help Drive an Innovative, Personalised, and Compelling Customer Experience Recording capability can improve…