The Exchange Returns – 19 Award-Winning Stories!

The Exchange returns with 19 award-winning stories to tell!

The full agenda of this years’ European Contact Centre & Customer Service Exchange (The Exchange) has been announced with 19 award-winning stories to be told. This 3-day virtual event taking place on 21-23 March.

Hosted by CCMA (Call Centre Management Association) CEO, Leigh Hopwood, showcases some of the gold-winning teams and companies from the 2022 European Contact Centre & Customer Service Awards (ECCCSAs).

Fast increasing in popularity, over 160 pre-registrations have already been confirmed, before the official launch of the agenda last week.

Winners of the largest and most credible awards programme dedicated to the customer contact industry in Europe will be sharing what they did to be worthy winners. The event with provide the industry with an opportunity to hear case studies from organisations that are evolving their operations and progressing their customer experiences. The Exchange will share tips and guidance from industry experts, whilst also welcoming participating from the audience in live Q&As with the winners.

Award-winning stories include:

• A genuine omni-experience that customers love – Discover Three Ireland’s commitment to a genuine omni-experience programme enabling customers to have an effortless experience across digital, assisted, and retail touchpoints.

• Crisis management in unprecedented times – Hear the inspiring story of how a Ukrainian outsourcer worked with one of their clients, Lifecell (the third largest Ukrainian mobile operator), to maintain service to customers, often from the shelters and with frequent power outages.

• A great example of a true strategic transformation programme – Starting in 2018, Panasonic is on a ten year journey to transform its customer care approach to answer the majority of basic customer queries via digital channels. Discover why the judges said that this is a clear, well-articulated long-term strategy combined with the clear approach, methodology and solid execution plan.

The Exchange is free to attend and supported by Headline sponsor, RingCentral, a leading cloud-based communication and collaboration provider.

Dave D’Arcy, Senior Director EMEA Customer Care at RingCentral, comments:

“The Exchange will bring the winners stories to life, allowing other organisations to learn and improve their own operations.

“Supporting such an event and helping CX professionals to be inspired by others is a privilege, and we’d encourage leaders in the contact centre community to register and get involved.”

CCMA CEO, Leigh Hopwood, commented,

“I’m working with contact centre associations across Europe to help bring best practice and inspiration to both our members in the UK and the wider industry,”

“It is an absolute privilege to host the event this year and to talk to the winners of these awards; people that are making a real difference to their customers and in environments that are great places to work. This is a fantastic event to discover new ideas and hear the impact that initiatives have had on the customer, colleagues, the operation and ultimately the entire organisation.”



For additional information on the event or to register Click Here

‘The greatest awards programme in the customer contact industry’.

As the longest running and largest awards programme in the customer contact industry, the European Contact Centre & Customer Service Awards (ECCCSAs) recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

Highly regarded for its robust judging process, the ECCCSAs recognise organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.

Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.

error: Content Protected