How to Test New AI Tech in your Contact Centre – Part 2

How to test new AI technology in your contact centre – (part 2) Henry Jinman from…

How to Test AI Technology in your Contact Centre

How to test AI technology in your contact centre – Henry Jinman from EBI.AI looks at…

UK Embrace AI in the Workplace But Want More Training

UK employees embrace AI in the workplace, but want more training according to new research from…

Will Automation Spell The End For Contact Centres?

Contact centres are often described as modern-day factories, and their employees just as vulnerable to automation…

The Power of AI to Reduce Contact Centre Costs

Harnessing the Power of AI and Machine Learning to Reduce Contact Centre Costs The concepts of…

Artificial Intelligence is Transforming Contact Centres

AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise…

Contact Centre Leaders Confident in Artificial Intelligence

Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact…

AI: Turning the Contact Centre into a Revenue Engine

AI: Turning the Contact Centre into a Revenue Engine – Paul Lasserre, VP, Product Management, Artificial…

AI is Transforming Contact Centre Agent Performance

It’s no secret – artificial intelligence is transforming contact centre agent performance says Ricardo Solano, Solution…

Inner Circle Guide AI & Chatbots in Contact Centres

The Inner Circle Guide to AI, Chatbots & Machine Learning in the contact centre “The Inner…

Market Report: Contact Centres and the Use of AI

Contact Babel has published its latest report entitled, “The Inner Circle Guide to AI, Chatbots and…

5 Components of an Emotional Intelligent AI Contact Centre

How can we ensure the success of customer engagements in the contact centre in this rapidly…

Consumers Increasingly Comfortable With Human-Mimicking Robots

Consumers becoming increasingly comfortable with human-mimicking robots in customer service, says new Aspect Software research but…

Retailers Invest in AI to Attract Online Shoppers

71% of retailers invest in AI to attract online shoppers this Christmas as in store sales…

Will AI Eliminate Humans in the Retail Contact Centre?

Will AI Eliminate Humans in the Retail Contact Centre asks Susannah Richardson | Marketing Director for…

Chatbots – Separating the Reality from the Hype

Like flying cars and hoverboards, we were told chatbots would be everywhere by now. As voice…

What’s Happening with AI in the Contact Centre?

Visit any typical contact centre today and one thing is constant: the sheer number of people…

Siri, How Can Voice Technology Transform My Company?

Siri, how can voice technology transform my company? What will enterprise automation look like by 2019?…

Introducing Conversational AI in the Contact Centre

What happens when your contact centre is ready to stop talking about chatbots or conversational AI…

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