IPI named one of the Best Companies to Work For 2021 – Two-star rating reflects IPI’s…
Category: – Contact Centre News
News from the UK contact centre industry
Talkdesk for Service Cloud Voice Available on AppExchange
Talkdesk Announces Talkdesk for Service Cloud Voice on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace…
The Changing Face of the Contact Centre – Retail
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’, our…
Why Payment Data in the Cloud Means Risk and Complexity
Major changes over the last few months have led to a dramatic change in strategies. Adopting…
Toolstation Virtual Contact Centre Deployed in 72 hours
Nasstar enables Toolstation to create a secure, remote working environment Virtual contact centre deployed within 72…
RNIB Support Blind & Partially Sighted Contact Centre Agents
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud contact…
Vonage Contact Centre Available on Salesforce AppExchange
Vonage Contact Centre for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange Solution brings automation,…
CC33 Contact Centre Set to Create 200 New Jobs
South Yorkshire based contact centre CC33 set to create 200 new jobs South Yorkshire based contact…
Sensée Creates 500 New Work-from-Home Contact Centre Roles
Sensée, the work-from-home specialist, is creating 500 new permanent and temporary contact centre positions to meet…
Top 9 Ways to Reduce Costs In Your Contact Centre
Business Systems & Calabrio Present: Top 9 Ways to Reduce Costs In Your Contact Centre Tuesday…
Gamification can be used effectively within Hybrid contact centre
How gamification can be used effectively within the hybrid contact centre IPI Craig Farley As we…
Payments: The Future of Security and CX Whitepaper
PCI Pal® publishes Payments: The Future of Security and CX whitepaper – Whitepaper explores how data…
Talkdesk Ranked #1 in G2 Reports Most of any CCaaS Provider
Talkdesk Ranked #1 in 16 G2 Summer Reports, Most of any CCaaS Provider Peer review site…
Connected Enterprise – Ways to turn Theory into Practice
A Connected Enterprise – 3 ways to turn theory into practice In his final blog in…
Jabra PanaCast 50 Video Bar: Insight Driven Collaboration
Now Available: PanaCast 50 video bar for insight driven collaboration in the hybrid world Jabra have…
Connect Announce Acquisition of Customer Care Solution Provider, ServiceCX
Connect Announce Acquisition of Customer Care Solution Provider, ServiceCX – Additional capabilities expand value of customer…
Royal London Contact Centre Transformed with WFM
How Royal London’s Contact Centre was Transformed with the implementation of WFM by Business Systems using…
Jabra Headsets Now Certified To Work With Content Guru storm®
Content Guru Announces That Jabra Headsets Are Now Certified To Work With storm® Pioneer in cloud…