Real-Time Adherence – A Key Ingredient To Help You Manage Your Workforce Remotely With Contact Centres…
Category: – Contact Centre News
News from the UK contact centre industry
Sensée Announces 1,000 Work-At-Home Contact Centre Jobs
Sensée announces 1,000 new UK work-at-home contact centre jobs Homeworking specialist Sensée is creating 500 new…
Manage Remote Contact Centre Agents During COVID-19
How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak As the nation reacts to…
Virgin Media Create More Than 500 Contact Centre Jobs
Virgin Media creates more than 500 customer contact centre jobs to keep the country connected Virgin…
Contact Centre: Work From Home Best Practices
Contact Centre: Work From Home Best Practices: With measures around COVID-19 globally escalating, organisations are required…
Call Deflection: Keep Customers & Agents Sane in Peak Periods
Call deflection: how to keep your customers and keep your contact centre agents sane in peak…
More than 1m People Use NHS 111 For Coronavirus Advice
More than one million people use NHS 111 online to get quick advice about coronavirus The…
Enghouse Interactive’s Working From Home – Try Vidyo for Free
Your Free Trial – Real-Time Video Communication Platform To support your business in a time when…
Serenova CxEngage Contact Centre Work from Home
Serenova Announces CxEngage Rapid Response Programme to Accelerate Contact Centre Work-from-Home Deployments Within 48 Hours Most…
Sytel Cloud Contact Centre Enables Home Working
Sytel is introducing a plan immediately to help contact centres enable their agents to work from…
Giving the customer control of the contact centre experience
Experience customisation is an innovation that’s blossoming in the 21st century. Technology has advanced to the…
There’s More To Outsourcing Contact Centres Than Costs
Shattering the myth – why there’s more to outsourcing contact centres than cutting costs – Cyril…
Customer Contact Week (CCW) Europe is back!
Customer Contact Week (CCW) Europe is back and it’s bigger and better than ever! If you…
Contact Centre Webinar: Maintaining Quality Remotely
Contact Centre Webinar: Maintaining Service Quality Remotely – Wednesday 18th March at 2pm In times like…
CXone@home Enables Contact Centre Staff Work From Home
NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home in Response to COVID-19 NICE…
Sabio Expand Tech Portfolio with CX innovator DVELP
Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that…
You don’t get a second chance to make a first impression
This week I had an enjoyable meeting with a much valued client where we discussed staff…
Low-Code Technology Boosts the Growth of Specialist Bank
Hampshire Trust Bank (HTB) is a digitally-focussed specialist bank staffed by experts that enable UK businesses…
GDPR – Keeping personal data safe and secure
Protecting personal data is at the heart of the General Data Protection Regulation (GDPR) but there…