PCI Pal® launches new capability to deliver secure payment services to businesses and contact centres with…
Category: – Contact Centre News
News from the UK contact centre industry
Noble Systems Offers Help for Contact Centres during COVID-19
Noble Systems Offers Help for Contact Centres with a Quick Transition to Work-from-Home and Employee Engagement…
Non-essential Contact Centre Staff Working During Pandemic
Non-essential contact centre staff are sill working during the COVID-19 pandemic according to new study published…
Fighting the impact of Coronavirus in the Contact Centre
Webinar: ” Fighting the impact of Coronavirus by empowering customers to self-serve” We all need to…
Top 10 Tips For The Modern Contact Centre – Business Systems
Today’s contact centres face more demand than ever. With consumers having grown used to faster and…
T-NOW From TTEC CX Continuity in Days – Not Weeks
T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for…
Cirrus Launches FastTrack180 Homeworking Solution
Cirrus launches new FastTrack180 Homeworking solution Market leading Cloud Contact Centre supplier enables businesses to switch…
TSB Adds Smart Agent Connecting Live Contact Centre Agents
TSB has announced that it has added a ‘Smart Agent’ function to its site, enabling customers…
UK Businesses Struggling to Meet Customer Expectations
UK Businesses Struggling to Meet Customer Expectations Research reveals that only a third (34%) of customer…
Contact Centres Maintain Human Connections in Crisis
Contact Centres Maintain Human Connections in Times of Crisis In times of crisis, like right now,…
Noetica Help Agents Work from Home During Covid-19
Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home…
Homeworking in the Contact Centre Industry During COVID-19
Homeworking in the contact centre industry: why balance will be key in future flexibility COVID-19 has…
Staff Praise Employer’s Actions During Coronavirus Crisis
ResQ Call Centre Staff Praise Their Employer’s Actions During The Coronavirus Crisis – ResQ’s call centre…
Kuoni Sets Up New Contact Centre to Help Customers
Kuoni sets up new contact centre to help customers with their travel plans Luxury travel company…
Britannic Technologies Launch Free INBOX Software & Support
Britannic Technologies Launch Free INBOX Software & Support during COVID-19 Pandemic Britannic Technologies, have announced they…
EBI.AI launches CoronaBot – Customer Support during Coronavirus
EBI.AI launches free CoronaBot – New pre-trained bot to help companies smooth out peaks and troughs…
How Are Other Contact Centres Adapting Under Pressure?
How are other contact centres adapting under pressure? Webinar Wednesday 8th April 2020 at 2pm You’ll…
CoronaBot is here to help – First Aid for Contact Centres
CoronaBot is here to help First aid for companies and contact centres in challenging times FREE…
Jabra Evolve2 Range. Next Generation of Evolve Range
Jabra pioneers new business standard for concentration and collaboration: the Evolve2 contact centre headset range –…