British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn – New research shows 78%…
Category: – Contact Centre News
News from the UK contact centre industry
Be Part of The 2020 UK Customer Experience Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Guide to UK Consumers Contact Centre Use
Who’s calling? Whistl publishes definitive guide to UK consumers contact centre use and performance expectations Poor…
The Power of Customer Service in Influencing Loyalty
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Annual…
White Paper: Contact Centre Operations to Work From Home
Aspect White Paper: Contact Centre Operations to Work From Home The Home Field Advantage: Business Continuity…
Government Guidance for Contact Centres During COVID-19
Government Guidance for Contact Centres during the COVID-19 Pandemic – Download Now The Government has produced…
How to Fine-Tune Your Contact Centre WFM Solution
Aspect Software: How to Fine-Tune Your Contact Centre WFM Solution to Help Managers Optimize Performance Contact…
South Yorkshire Police Take 40,000 calls in one month
South Yorkshire Police contact centre handle more than 40,000 calls in one month SYP’s contact centre…
Why Omnichannel is Vital for Public Sector Amidst COVID-19
Why an omnichannel approach is vital for the public sector amidst the COVID-19 pandemic Martin Taylor,…
Take security seriously when getting back to work
Take security seriously when getting back to work – UK companies are being urged to take…
Fonolo and Conn3ct Partner to Save Consumers Waiting on Hold
Fonolo and Conn3ct Partner to Save British Consumers from Hours of Waiting on HoldFonolo, the cloud-based…
Checklist: Managing Work-from-Home Contact Centre Agents
White Papers & Guides: Checklist: Managing Work-from-Home Contact Centre Agents As your organisation navigates potential emergency…
Best Practice: Channel Choice – Putting Customers First
Contact Centre Best Practice: Channel Choice: Putting Customers First The number of channels available to consumers…
Enghouse Signs Partnership Agreement with converse360
Enghouse Interactive Signs Partnership Agreement with converse360 – Strategic Alliance Focused on Product Integration as well…
Noetica Enable ResQ Contact Centre Agents Work From Home
Noetica’s Human Process Automation and Voice Platform Deployed in a Private Cloud Delivers Flexibility, Scalability and Home-Working…
How UK Contact Centres are Reacting to the threat of COVID-19
Read the latest Inner Circle Guide to Contact Centre Remote Working Solutions, which contains data on…
Team Engagement: The #1 Strategy to Maintain Motivation
Home working isn’t all it’s cracked up to be! The novelty has worn off and managers…
Empowering Your Contact Centre During A Time of Instability
Empowering Your Contact Centre During A Time of Instability Scott Budding, Workforce & Process Optimisation Manager…
The Green Contact Centre – What it means and matters
Building a greener contact centre – What it means and why it matters today by Jeremy…