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Category: – Contact Centre News
News from the UK contact centre industry
COVID-19 Accelerating Work Changes for Contact Centres
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres…
Webinar: Descoping Contact Centres During COVID-19
Descoping contact centres and remote workers in the era of COVID-19 Join Syntec at 10:30 a.m.…
Webinar: The Voice of Your Brand in the Digital Contact Centre
The Voice of Your Brand in the Digital Contact Centre Thursday June 25th 2020 – 4:00…
Customer Trust is Built by Delivering On Promises – FACT
Trust sits high on the priority list of many large organisations. Leaders talk frequently of the…
The Post Pandemic Contact Centre Will Never be the Same
The Post Pandemic Contact Centre Will Never be the Same – Mark Walton, CEO at Sensée,…
Contact Centre Hits 3 years Without Abandoned 999 Call
A ‘remarkable’ milestone has been hit by West Yorkshire Police’s Contact Centre, who have gone three…
CCMA Appoint Ex-Ipsos MORI Director as Research Director
The CCMA has announced the appointment of a Research Director, Stephen Yap. Stephen will support the…
Tips for Moving Your Contact Centre to the Cloud
Moving Your Contact Centre to the Cloud – Six Tips to Ensure Success Jeremy Payne, VP…
NICE Named Leader in Journey Orchestration by Analyst Firm
NICE Named a Leader in Journey Orchestration by Top Analyst Firm NICE Customer Engagement Analytics receives…
Enabling Secure & PCI Compliant Payments Via Web Chat
Enabling secure and PCI-compliant online payments via web chat by your contact centre agents Georgia Woods,…
UK Workers Claim To Be More Productive At Home
UK workers claim to be more productive at home according to research conducted by Jabra –…
How to Give Your Business a Local Presence
How to Give Your Business a Local Presence No matter if your business is global or…
Coop Sweden starts previewing Cooper An AI Virtual Assistant
Coop Sweden starts previewing Cooper – an Artificial Intelligence retail virtual assistant developed by EBI.AI EBI.AI,…
Connecting Wales – The Cloud Based Contact Centre platform
The Vale of Glamorgan Council has written to every council chief and public sector body in…
3 Winning Strategies for Effective Employee Engagement
3 winning strategies for effective employee engagement – As contact centres evolve as a result of…
118 448 Moves Contact Centre Operation to PodBPO
Jobs boost as 118 448 moves to Hemel Hempstead – Directory Enquiries Service, 118 448, has…
Capita Sign Outsource Contact Centre Contract with Irish Water
Capita signs Outsource customer service contract with Irish Water which will be handled by Capita’s Cork…
Webinar: A Smarter Future Using Automation
Contact Centre Webinar: Accelerating a smarter future using automation. SVL Business Solutions – Thursday 25 June…