Dambusters: how experimentation is holding back the contact centre flood – Jil Maassen, Lead Strategy Consultant,…
Category: – Contact Centre News
News from the UK contact centre industry
The Role Of A Contact Centre Agent Post COVID
Where The Role Of A Contact Centre Agent Fits In A Post COVID World Jeremy Payne,…
Contact Centre Leaders say Covid-19 has changed Industry Forever
89% of UK contact centre leaders say that the Covid-19 crisis has changed the UK contact…
NICE Delivers the First Real-Time Interaction Guidance
NICE Delivers the Market’s First Real-Time Interaction Guidance, Powered by Its Groundbreaking ENLIGHTEN AI Platform for…
Contact Centre Customer Experience and the financial sector
Contact Centre CX and the financial sector As customer experience continues to rise, in spite of…
British Businesses say Customers Swear at Chatbots!
Over half of British businesses surveyed say customers swear at chatbots – yet younger generations surveyed…
Phillips & Cohen Expands Contact Centre Globally
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce that…
Is Your Contact Centre Listening to Vulnerable Customers?
is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19…
Matrix247 Partner with Cirrus to Deliver Enhanced CX Solutions
Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions to contact centres that support MIFID…
Enabling a Mobile Contact Centre Workforce
Enabling a Mobile Contact Centre Workforce with Aspect® Workforce Optimisation™ Version 20 Over the last several…
Customer Engagement Sees Decline During COVID-19 Lockdown
Customer engagement saw dramatic decline across the economy during COVID-19 lockdown, according to research from Content…
Enghouse Release Proteus Call Accounting
Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams New functionality helps businesses manage and…
5 Steps to Success in Remote Onboarding in Contact Centres
Remote onboarding – 5 Steps to Success Recruiting and onboarding new staff in line with social…
Noetica Announces New Contact Centre Deployments
Noetica Announces Contact Centre Deployments in the UK, Ireland and South Africa as well as New…
Noble Conversations Analytics Insight Product of the Year
Noble Conversations Analytics Insight 2.0 Named a 2020 Product of the Year Noble Systems, a global…
Aspect ACE 2020 Customer Experience Event
Contact Centre Event: Aspect ACE 2020 Customer Experience Event Now Free and Available to Everyone, Anywhere!…
Estate Agency Grows Due to Contact Centre Lockdown Strategy
Estate agency grows market share thanks to safe but successful contact centre lockdown strategy Estate agency…
Artificial Intelligence: 3 Benefits for the Insurance Industry
As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways…