As we stand at the threshold of 2025, the landscape of customer experience (CX) is undergoing…
Category: Editorial Category
The future of customer service: AI’s impact on contact centre agents
Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their…
ESP Group Secures NHS Contract for NSS National Contact Centre
ESP Group Secures NHS Contract to Deliver Services for the NSS National Contact Centre The ESP…
Beko Europe Starts Recruitment Drive for Contact Centre Staff
Beko Europe Starts Recruitment Drive for extra staff at its Peterborough based Contact Centre. Beko, which…
Survey Reveals Insightful Customer Preferences for Contact Centres
TCN conducts first UK consumer survey of 2000 people revealing insightful customer preferences for contact centres…
The Contact Centre Industry Average Wait Time
If you’ve ever had a problem that you’ve needed to sort over the phone, you know…
What Trends Are Going to Be Big in Contact Centres in 2025?
With 2025 well underway, many companies are making changes in their industries, driven by the introduction…
Jabra is extending Meeting Room Audio with new Speak2 75
Jabra is extending meeting room audio with new Speak2 75 linking feature to double the audio…
UK National Contact Centre Awards 2025 Close in just one month
The nominations for the UK National Contact Centre Awards 2025 close in just one month at…
How to Make Your Brand Appealing to a Skilled Workforce
How to Make Your Brand Appealing to a Skilled Workforce Any business is going to want…
Contact Centre Trends to Watch in 2025
Contact Centre Trends to Watch in 2025: A Transformative Year Ahead As we head into 2025…
Is Your Contact Centre Falling Behind? It’s Time to Go Digital-First
As businesses strive to meet evolving customer expectations, the demand for efficient, scalable, and cost-effective solutions…
Calabrio Transforms Mersey Care’s Mental Health Crisis Services
Calabrio Transforms Mersey Care’s Mental Health Crisis Services Background Mersey Care NHS Foundation Trust is one…
CC33 Acquired by the iCXperience Group
CC33, one of the UK’s leading customer service outsourcing companies, has been acquired by the iCXperience…
Jabra Unveils New Perform 75, the Purpose-Built Headset
Jabra unveils new Perform 75, the purpose-built headset for retail shiftwork to boost collaboration and productivity…
PCI Compliance: Is Your Digital Customer Experience Paying the Price?
The Hidden Cost of PCI Compliance: Is Your Digital Customer Experience Paying the Price? Ben Le…
Two-Thirds of CX Professionals Already Harnessing AI
Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy according…
Puzzel – New Survey Reveals Top 2025 Contact Centre Trends
New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential…
Cirrus granted Royal Warrant by His Majesty King Charles III
Cirrus, the leading provider of contact centre software, is proud to announce it has been granted…