Your FCA Approved Contact Centre – Ventrica regulated and accredited by the FCA
As one of the few customer experience agencies regulated and accredited by the FCA, we’re delighted to be able to deliver exceptional sales, customer service and complaint solutions to insurance and financial services brands. With our expertise in the financial sector, your customers will never even know they’re speaking to a third party.
Enhancing the Customer Experience in Insurance and Financial Services
Through our intelligent, omnichannel solutions, Ventrica provides award-winning experiences to your customers. It doesn’t matter whether you’re a retailer, a hospitality brand or a financial services company, we deliver experiences that help you stand apart from the competition.
Delivering exceptional support and customer service is more important for financial services companies than just about any other sector. Customers need to know they are talking with an experienced agent who understands the intricacies of the industry and has the knowledge to help them find a suitable solution.
That’s what our customer experience solution is all about. The combination of our technology-led omnichannel service and our FCA accreditation means your customers can get in touch with a knowledgeable advisor across multiple channels at any time of the day or night.
Ventrica is so much more than an outsourced contact centre, however. As experts at customer experience in finance, we act as your CX partner offering conversational commerce, helping you build and develop a Customer Experience Strategy that leverages the latest CX software development and technologies like artificial intelligence, intelligent automation and RPA (robotic process automation). The result is a leap in customer satisfaction, increased cost efficiencies, and higher sales revenues.
Ventrica is a leading European award-winning, outsourced customer management business that delivers omnichannel and multilingual customer service for blue-chip brands. Significant investment in people, automation and digital contact centre technologies allows Ventrica to enhance customer experiences designed to keep their clients ahead of the technology curve and their competition.
The company is headquartered in Southend, where it operates from spacious, hi-tech and modern offices, placing significant emphasis on its staff’s comfort and well-being. Ventrica shares the same passion for its customers’ business as it does for its own and continually strives for quality and service delivery consistency.
For additional information on Ventrica view their Company Profile
