Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience.
Ventrica is delighted to announce a brand-new partnership with Tommee Tippee, one of the world’s leading producers of innovative products to help parents with feeding, sleeping, changing, and caring for babies.
Tommee Tippee is on a mission to build a new community for parents. A place where mums, dads and carers can feel reassured without feeling judged. With the right tools, support, and impartial guidance however and whenever they need it.
Ventrica has been selected as Tommee Tippee’s partner to help deliver that mission. Through its unique combination of people, process and technology, Ventrica will reimagine the customer service offering focusing on a digitally transformed multichannel and multilingual experience.
Supporting customers from around the globe, Ventrica will help bring the Tommee Tippee brand proposition to life, harnessing digital channels to improve the customer experience and enable true self-serve (which works with the baby on one hip!).
Together, Tommee Tippee and Ventrica will offer meaningful and friendly human connections that release parents from pressure and frees them to get back to their baby.
Staff joining Ventrica will enjoy opportunities for career development as part of a large customer experience specialist.
Anna Howes, Global Marketing Director at Tommee Tippee, commenting on the news,
“Our vision at Tommee Tippee is to be the No.1 destination for newborn parents, with a commitment to support parents on their individual journeys with empathy, expertise and speed.
We were instantly impressed not only with the enhanced service Ventrica will offer the mums and dads we are supporting, but also by the advanced digital solutions we can now utilise to enable better self-service and instant support.
Iain Banks, CEO of Ventrica, comments:
“I could not be more delighted to have Tommee Tippee join with Ventrica to improve customer service to new parents.
They are a blue-chip global brand with a huge reputation for offering a superb product range and I believe that Ventrica will hugely enhance its customer experience before, during and after any purchase.”
Ventrica is a leading European award-winning, outsourced customer management business that delivers omnichannel and multilingual customer service for blue-chip brands. Significant investment in people, automation and digital contact centre technologies allows Ventrica to enhance customer experiences designed to keep their clients ahead of the technology curve and their competition.
The company is headquartered in Southend, where it operates from spacious, hi-tech and modern offices, placing significant emphasis on its staff’s comfort and well-being. Ventrica shares the same passion for its customers’ business as it does for its own and continually strives for quality and service delivery consistency.
For additional information on Ventrica view their Company Profile
