Twitter’s chatbot introduction will help to establish it as the perfect platform for customer service, says…
Tag: Twitter
Customer Care sometimes takes more than 140 characters
Customer Care sometimes takes more than 140 characters By OisinLunny, Senior Market Development Manager at OpenMarket…
Twitter users can now chat privately without feeling tongue-tied
Twitter users can now chat privately without feeling so tongue-tied By Simon Frank, Webhelp Solutions Consultant…
Twitter Continues to Grow for Customer Service
Twitter Continues to Grow for Customer Service; Dedicated Handles Among Top Brands Increase 19 Percent Since…
Phone number log-in can help Twitter fly high
Twitter recently announced the launch of its new identity service Digits, a password-free login system for…
UK retailers improving email customer service but failing to deliver on Twitter
Eptica research finds just 33% of tweets answered successfully by retailers UK retailers are performing poorly…