Twitter Chatbot Introduction Perfect platform for Customer Service
Twitter’s chatbot introduction will help to establish it as the perfect platform for customer service, says Aspect Software This week,…
Customer Care sometimes takes more than 140 characters
Customer Care sometimes takes more than 140 characters By OisinLunny, Senior Market Development Manager at OpenMarket To quote the great…
Twitter users can now chat privately without feeling tongue-tied
Twitter users can now chat privately without feeling so tongue-tied By Simon Frank, Webhelp Solutions Consultant at Webhelp UK Twitter…
Twitter Continues to Grow for Customer Service
Twitter Continues to Grow for Customer Service; Dedicated Handles Among Top Brands Increase 19 Percent Since 2014 Simply Measured have…
Phone number log-in can help Twitter fly high
Twitter recently announced the launch of its new identity service Digits, a password-free login system for mobile applications targeted at…
UK retailers improving email customer service but failing to deliver on Twitter
Eptica research finds just 33% of tweets answered successfully by retailers UK retailers are performing poorly on social media for…