8 Top Tips to Make Self-Service a Success
Self-service is growing and has a far greater role to play than simply reducing the number of calls coming into…
Self Service
Five Top Tips for a Successful Self-Service Strategy
When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. Annica…
Mobile Options Are Key to Self-Service Success
Mobile options are key to self-service success, says Aspect Software The new ContactBabel report “The Inner Circle Guides” – Customer…
Robust Self-Service Platform Essential in Modern Contact Centre
Robust self-service platform now essential in the modern customer engagement centre, says Aspect Let customers handle common queries on their…
Blog: Self Service – Great idea but make sure it works!
Self service has been covered extensively by us and has become one of the new ‘buzz words’ of the contact…
Transversal: Leveraging knowledge to achieve results
Transversal: Self-service technology – whether in store or online – is a value-add today’s connected customer has come to expect.…
Aspect Unified Self-Service – Lunch and Learn Sessions
Aspect Unified Self-Service Lunch and Learn Sessions It’s a fact! Life happens outside of office hours. So, your customers are…
Applying intelligence to self-service
Despite years of everyone telling us how important it is for customers to be delighted with every interaction, most of…
Getting Web Customer Service right
The old saying that the website is your organisation’s shop front has never been truer – particularly given today’s massive…