Introducing Gen Z – “Millennials on Steroids”
Introducing Gen Z – “Millennials on Steroids” – Understanding the Snapchat, Smartphone generation is essential for building highly effective contact…
Millennials
Millennials Desperate to Switch-Off From Work
‘Out of office’ but always on – New survey shows Millennials desperate to switch-off from work – 73% of…
Demystifying Customer Service For The “Millennial Customer”
Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel Lavery of IMImobile looks…
E-Book – Do Millennials Hate Your Customer Service?
Do Millennials Hate Your Customer Service? New e-Book from Interactive Intelligence Are you doing everything you can to keep your…
Texting #1 Preferred Channel for Millennial Communications
OpenMarket’s Survey Reveals Texting is the #1 Preferred Channel for Two-Way Business-to- Millennial Communications Social Media Channels Are Not a…
4 Ways your contact centre is failing millennials
4 Ways your contact centre is failing millennials, and 3 ways to put that right Millennials (those born between 1980 and…
Millennials Most Demanding about Customer Service
Millennials and men are the most demanding when it comes to customer service in the UK according to Survey by…
8 things millennials want from customer services
Millennials (those born between 1980 and 2000) grew up just as the internet and more recently smart phones came to…
Millennials Rather Lose the Ability to Call than Text
New OpenMarket Survey Reveals Millennials Would Rather Lose the Ability to Call than Text OpenMarket have announced the results of…
Meeting and Exceeding Millennial Customer Expectations
Meeting Millennial Customer Expectations – Neil Cox of Eptica looks at what can be done to improve the customer expectations…